Customer service is terrible

[MoDat]

My nest camera weatherproof 10m cable failed after 11 months, and Google will not honor the warranty on their own accessory.   After chatting with their support, which ended with them telling me to contact Amazon for the return knowing it was purchased 11 months ago.   I was told they cannot provide a replacement charging cabling because I didn’t buy it from the Google store.   This is ridiculous as they will not honor their own warranties.   I am now questioning all of my other Google home device purchases and will think twice about purchasing any more.    Be forewarned.

[pereztzum]

Hi @MoDat,

I understand your frustration with the Nest Camera Weatherproof. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon.

[MoDat]

I went ahead and sent it 

[MoDat]

lol so I filled out the form and got a generic response that you cannot help me. Thanks