nest 2nd gen doorbell speaker audio

[nrbaldanza]

I jus installed a nest 2nd gen doorbell when i get on to view or even live there is no sound coming out of my phone from the speakerphone speaker. i have to hold the phone up to my ear like I'm talking on the phone. i know this has bee addressed in this forum but have not seen any fixes. i have a Samsung Note 20 and no sound coming out of the loud speaker. i find it rather odd that an android phone and an android company aren't compatible as my wife's works just fine with her iPhone any suggestions? 

I have uninstalled it 2 times and added it back and nothing I have even removed my thermostats like I read to see if it would work and nothing. 

[Brad]

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[nrbaldanza]

I have restarted multiple times and nothing 

[Brad]

@nrbaldanza 

If a restart doesn't do the trick, try to factory reset your camera. A Factory Reset can be beneficial when a typical restart doesn't quite do the trick to resolve what you're experiencing. This is helpful if it ever freezes, has connection problems, or isn't working normally. 

Before you factory reset your device, please be aware:

• Your camera’s personalized settings will revert to default settings.
• Your camera’s entire video history and snapshots will be deleted. Once your video history and snapshots are deleted, they’re gone forever. They cannot be recovered. We do not keep backups.

Please let me know if you have any follow-up questions or concerns. 

Best regards,
Brad

[nrbaldanza]

Yea the factory reset still didn't work. I guess you have to have an apple phone for an android camera to work cause it works fine with my wife's iPhone. Do you have any other suggestions or ideas to try. 

[Brad]

@nrbaldanza 

I would suggest that you fill out this form, and a higher tier of support will reach out to you with further assistance. 

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just checking to see if you've filled out the form I sent. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[nrbaldanza]

I filled it out but have yet to hear anything 

[Brad]

Hi there,

I wanted to pop in and see how things are going. Thank you for filling out the form. You should hear back from support soon if you haven't already. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[nrbaldanza]

I filled it out. No response back yet. 

[Brad]

@nrbaldanza 

Thank you for the confirmation! You should hear back from support soon then. I appreciate your patience! 

Best regards,

Brad

[EmersonB]

Hello everyone,

@nrbaldanza, I just checked your case and saw that you're in touch with our support team. Please continue your conversation there to avoid confusion here. Let us know if you have other questions or concerns as I'll be locking this thread after 24 hours.

Regards,
Emerson

[nrbaldanza]

They haven't responded back yet

[EmersonB]

Hi nrbaldanza,

I've checked your case and saw that the previous support gave you a link to reach the right department. I just want to confirm if you're able to reach them? Keep us posted here.

Regards,

Emerson

[nrbaldanza]

I did but they never responded.