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Nest Wifi router cannot connect to internet when it was directly connected to the modem

SJA78
Community Member

I was using this router okay with current modem till the day before daylight saving start in this year (2024).

After the daylight saving started, this router suddenly showed yellow light blinking and saying no internet is connected. Here are the things what I tried.

1. Changed the ethernet cable - yellow blink

2. Changed the port where I connected on the modem - yellow blink

3. Tried with another Nest wifi router on the same port of the modem and cable - working okay - it means modem and cable has no problem.

I am using two separate Nest Wifi router mesh networks in my house due to the IoTs. The problematic router is connected to most of the IoTs so that I had to solve the issues. *let's say problematic one is Nest Wifi router 1 and the working one as Nest Wifi router 2.

One of the funky trial was working - I hooked up the router 1 to the router 2 and router 2 is directly connected to the modem. And then, router 1 started to get the internet. When I hooked it up to the modem again, it cannot detect the internet. WTF, right? As an emergency solution, I was using it in this way, but the load to the router 2 was too heavy so that I needed to find other solution. My last trial was factory resetting the router 1, and it said no internet detected with direct connection to the modem.

Please let me know if anyone has any other solution. Current router 1 condition looks alike that it only takes "Google nest feeding internet" only. What a stupid.

1 REPLY 1

jenniffert
Community Specialist
Community Specialist

Hi @SJA78,

 

Thanks for reaching out to the community! I'm sorry to hear that your Nest WiFi router isn't able to connect to the modem. I'd be happy to help!

 

To better assist you, I'd like to ask a couple of questions:

 

  • Do you have two Nest WiFi routers or one router and one point?
  • What are the models of both Nest WiFi routers you have, or would you mind sharing a photo of both devices?

It sounds like you tried connecting one Nest WiFi router directly to another. In this configuration, a Nest WiFi router functions just as a router when connected directly to your modem, not as a point. This is why two Nest WiFi routers cannot connect to the same modem.

 

Please keep me posted.

 

Best regards,

Jenniffer