Google Nest Community

Flood light camera will not connect to home app

Just bought a nest camera and floodlight and it will not connect to the app. Ive been on phone for three hours and its been over a week and no one has helped me do anything but go in circles. Ive troubleshooted everything 4 times now with every tech,...

Request for Full Refund Due to Repeated Device Failures and Refurbished Replacements

Dear Nest Support Team,I am writing to express my profound dissatisfaction with the quality and reliability of the Nest thermostat devices I recently purchased. Within a span of just three months, all three units I bought failed—an outcome that is co...

Phone App Issue

The Home App works fine on my phone. However, on my wife's phone all the NEST info shows up to include the schedules, yet her phone shows NEST as offline. What gives.

Doorbell camera on a RV?

Hey thanks for helping me if you can. Recently started a new life style with the family and we're exploring the states via an RV fulltime. I'm not feeling comfortable drilling into the side of our camper due to water leaking into the inside. Super th...

Unable to Remove an old SmartThings device

I'm unable to remove an old Samsung TV that was linked to my google home via SmartThings. When I navigate to the device there is the option to Unlink SmartThings. However when I select this I am told "Only owners can unlink" I am the only account or ...

Google Nest Battery doorbell and announcements not working

Hi there I have the Best Camera doorbell set up to my WiFi network and it works in terms I can see the doorbell camera footage and I can communicate with the person at the front door. The issue I have is that when the doorbell is rung there is no sou...

Nest Thermostats Offline for family members not primary user

I upgraded one of my nest thermostats and migrated the nest account to google home. I have access to and can control my thermostats. I then invited my family members to join. THey have all joined, but all the nests are showing "offline" and can't get...

Nest doesn't learn that I want 78 in the morning

Nest is in learning mode. My desired temp when I get up is 78. After manually setting it for several mornings why is it not on 78 when I get up in the morning?

Casting from youtube on a Surface pro to a projector and the sound doesnt turn off the laptop

Normally when you cast (you have to cast the whole screen as the cast tab doesnt work at all), the sound mutes on the laptop but then you can hear the sound on the projector. In this case on the Surface Pro, the sounds mutes on the laptop and the pro...

Emergency Heat

Replaces a Series 1 with Series 4. Emergency will not come on when OAT is below 40F despite the auxiliary heat (gas) lock-out set at 40F in the app. As with series 1 Nest the heat pump will not cope with cold temps. It just runs constantly blowing te...

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