topic Dyson oscillation command not working in Apps / Account

Dyson oscillation command not working

MitYani — Sat, 14 May 2022 11:27:06 GMT

We have a dyson hot and cold air purifier. It links in our google home and has worked fine. Some days ago the dyson has stopped accepting the command to start oscillation through google home. The function still works on the machine and through the dyson app.

Any and all help and advice appreciated.

Re: Dyson oscillation command not working

Azarco — Wed, 18 May 2022 22:23:23 GMT

Hey MitYani,

Thanks for reaching out.

Let's see what's going on with your device. A few questions: were there any recent changes to your network or device? What's the exact command you've used? Also, are you getting any message on your Google Home?

Give these steps a try:

Reboot your Google Home, Dyson devices and router to refresh the connection.
Say the voice command, “Hey Google, sync all devices."
Unlink and relink your Dyson account.

Let me know how it goes.

Thanks,

Alex

Re: Dyson oscillation command not working

Azarco — Mon, 23 May 2022 17:16:43 GMT

Hey there,

I'm just checking in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.

Best,

Alex

Re: Dyson oscillation command not working

Azarco — Tue, 24 May 2022 17:20:59 GMT

Hey MitYani,

Checking back in if you still need help with this? I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex