topic Re: Unable to delete 2 devices that are not connected in Apps / Account

Unable to delete 2 devices that are not connected

Mistral150 — Thu, 28 Apr 2022 21:36:01 GMT

Hi.

How do you delete 2 devices when there is no DELETE button and they are not connected named GOOGLE ASSISTANT ON SAMSUNG TV.

I can delete any other device but none of these 2 (same)

Re: Unable to delete 2 devices that are not connected

GarrettDS — Mon, 02 May 2022 21:30:00 GMT

Hey there,

Sorry to hear that you're having frustrations with unlinking devices, but I'm happy to see where I can help out.

I would suggest reviewing this article to see if that helps you.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Unable to delete 2 devices that are not connected

Mistral150 — Mon, 02 May 2022 21:57:24 GMT

Hi.

Nothing in this article is working. There is no REMOVE OR DELETE button only on these 2 devices so not able to remove.

Thanks anyway.

Re: Unable to delete 2 devices that are not connected

GarrettDS — Fri, 06 May 2022 15:49:57 GMT

Hey there,

Sorry to hear that you're still having issues with this. What devices are you trying to remove?

I look forward to hearing from you.

Best regards,
Garrett DS

Re: Unable to delete 2 devices that are not connected

Mistral150 — Fri, 06 May 2022 23:41:19 GMT

It's google assistant for Samsung TV and nothing is connected.

Re: Unable to delete 2 devices that are not connected

GarrettDS — Wed, 11 May 2022 17:53:13 GMT

Hey there,
As we don't work on Samsung TV's as they are not Google products, I wouldn't know anything more on what you'd need to do there. I would suggest contact Samsung support possibly. I would also suggest visiting our Google Assistant Forum and writing to them there as this is a question that they may be able to help answer.

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: Unable to delete 2 devices that are not connected

GarrettDS — Tue, 17 May 2022 16:33:59 GMT

Hey there,
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Unable to delete 2 devices that are not connected

Mistral150 — Tue, 17 May 2022 17:00:20 GMT

Yes I saw but nothing works.

We should be able to delete what ever we want even when not connected

Re: Unable to delete 2 devices that are not connected

GarrettDS — Tue, 17 May 2022 17:13:50 GMT

Hey,
I appreciate you taking your time to let us know about a feature that you would like to see. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on.

Let me know if I can assist with anything else, otherwise, I'll be locking this thread in 24 hours.

Best regards,
Garrett DS

Re: Unable to delete 2 devices that are not connected

GarrettDS — Wed, 18 May 2022 20:08:24 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS