topic Re: My nest account has “lost” all the devices. in Apps / Account

My nest account has “lost” all the devices.

Katdailey — Fri, 29 Apr 2022 02:35:17 GMT

None of my devices are listed on my nest account currently. If I look at the thermostat, it says that it is connected to the app, but none are listed. Help.

Re: My nest account has “lost” all the devices.

MelbaDT — Thu, 12 May 2022 09:22:40 GMT

Hey Katdailey,

Sorry for the delay here but thanks for posting. I want to check on this further.

A few questions — were there recent changes made on your Nest devices, the mobile device that you're using to sign into your Nest app, or on your Nest account before this started happening? Are you using an old Nest account to login or do you have a migrated Google account? Also, have you tried checking your Nest app on other mobile devices or using a computer's browser if the devices are there?

Best,

Melba

Re: My nest account has “lost” all the devices.

MelbaDT — Fri, 20 May 2022 04:08:41 GMT

Hey there,

Checking back in should you still need our help here. Let us know by replying to this thread.

Best,

Melba

Re: My nest account has “lost” all the devices.

MelbaDT — Tue, 24 May 2022 05:59:59 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba