topic Re: Nest thermostat in Apps / Account

Nest thermostat

Sanccf — Thu, 19 May 2022 03:00:19 GMT

My phone and thermostat are not connecting

Re: Nest thermostat

Ryan_G — Mon, 23 May 2022 16:39:22 GMT

Hi Sanccf,

Thanks for reaching out here in the community.

I'd like to check a couple of things to further isolate the issue. Are they connected to the same Wi-Fi network? You could try to restart your Wi-Fi router including your phone and thermostat. Were there any changes made?

Let us know how it goes by replying to this thread.

Best regards,

Ryan

Re: Nest thermostat

aatienza — Fri, 27 May 2022 02:09:51 GMT

Hey Sanccf,

I'd like to jump in here and check if you've seen Ryan's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

Re: Nest thermostat

aatienza — Sat, 28 May 2022 04:44:45 GMT

Hey Sanccf,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie