topic Re: Multiple "new devices" in Apps / Account

Multiple "new devices"

Pshepard — Thu, 12 May 2022 11:09:55 GMT

I have multiple "new devices" that randomly join my network every day. They have no usage and I can't get rid of them!

Re: Multiple "new devices"

Azarco — Wed, 18 May 2022 22:40:41 GMT

Hey Pshepard,

Thanks for reaching out.

A few questions: what devices are you referring to, is it indicated? Are you using a private or public Wi-Fi network Also, what app are you using in detecting the devices?

Have you tried changing your network credential so that you can limit the devices that will connect to your network.

Keep us posted.

Best,

Alex

Re: Multiple "new devices"

Azarco — Mon, 23 May 2022 17:04:48 GMT

Hey there,

Chiming in to check if you still need help with this? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

Re: Multiple "new devices"

Azarco — Tue, 24 May 2022 17:07:28 GMT

Hey Pshepard,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex