topic Re: Google Home App & Schlage Encode Lock in Apps / Account

Google Home App & Schlage Encode Lock

pasta1234 — Thu, 05 May 2022 18:57:18 GMT

Hello Community,

Up until the most recent Google Home App update i was able to click on my Lock Icon in the Home app and Lock/Unlock my front door Schlage Encode Lock but with the recent update when i click on the Lock icon all it does is take me to that devices settings page ?

What am i missing ? I tried removing and re-adding the device with the same result ?

Thanks,

Pete

Re: Google Home App & Schlage Encode Lock

Azarco — Wed, 11 May 2022 00:04:27 GMT

Hi pasta1234,

Thanks for visiting the Community.

Appreciate you for doing those steps. Could you try uninstalling and reinstalling your Google Home app? Also, try rebooting your phone.

Keep us posted.

Best,

Alex

Re: Google Home App & Schlage Encode Lock

pasta1234 — Wed, 11 May 2022 16:22:08 GMT

Hello,

I have tried doing both already 😕

Pete

Re: Google Home App & Schlage Encode Lock

Azarco — Wed, 11 May 2022 17:06:34 GMT

Hi pasta1234,

Thanks for the update.

When you mentioned you tried removing and re-adding your device, did you mean by unlinking your Schlage Encode Lock account on the Google Home app? Also, are you getting the same result using a different phone/tablet?

Best,

Alex

Re: Google Home App & Schlage Encode Lock

Azarco — Mon, 16 May 2022 17:27:06 GMT

Hey there,

Checking back since we haven't received any update from you. Let us know if you still need our help.

Thanks,

Alex

Re: Google Home App & Schlage Encode Lock

pasta1234 — Mon, 16 May 2022 17:34:49 GMT

Sorry for the delayed response.

On several phones (pixel 6 and pixel 6 pro) part of our "home" after removing the app and relinking the door lock still goes to the device setting page upon clicking it.

An intresting observation is on my Google nest hub, it shows the lock graphic (old style) and when I click it, it allows me to lock/unlock.

Something seems off??

Re: Google Home App & Schlage Encode Lock

Azarco — Mon, 16 May 2022 19:18:10 GMT

Hey pasta1234,

Thanks for the update. Have you tried unlinking your Schlage Encode Lock on the Google Home app? If so, could you try resetting your Nest Hub to see if you'll get the same result?

Kind regards,

Alex

Re: Google Home App & Schlage Encode Lock

Azarco — Thu, 19 May 2022 19:19:48 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: Google Home App & Schlage Encode Lock

pasta1234 — Thu, 19 May 2022 19:27:59 GMT

As mentioned already i have removed the app from the phone and relinked several times.

On my phone as well as my wifes, the google home app is unable to see the status of the lock and or change it.

Pete

Re: Google Home App & Schlage Encode Lock

Azarco — Thu, 19 May 2022 20:38:01 GMT

Hey pasta1234,

Appreciate your efforts.

Could you please provide us the Google Home app version, firmware version of your Google Nest Hub and the make and model of your lock? Also, if there's a chance you can get in touch with Schlage Encode Lock support if there's any update on their end as well.

Keep us posted.

Best,

Alex

Re: Google Home App & Schlage Encode Lock

Azarco — Mon, 23 May 2022 18:59:19 GMT

Hey pasta1234,

Bumping in to check if you still need help with this? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

Re: Google Home App & Schlage Encode Lock

Azarco — Tue, 24 May 2022 19:04:30 GMT

Hey pasta1234,

Checking back in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,
Alex

Re: Google Home App & Schlage Encode Lock

pasta1234 — Wed, 25 May 2022 18:06:48 GMT

Schlage Encode WiFi with latest firmware 10.0.264232

Android Home App 2.50.25.3

I'll get the Nest hub version later tonight 🙂

Re: Google Home App & Schlage Encode Lock

Azarco — Wed, 25 May 2022 18:18:40 GMT

Hey pasta1234,

Thanks for the additional information.

Can we also have the brand and model of your lock? Also, have you had the chance to contact Schlage Encode support for additional information about the integration of their device with Google Nest display?

We'll be waiting for your update.

Thanks,

Alex

Re: Google Home App & Schlage Encode Lock

Azarco — Mon, 30 May 2022 17:19:29 GMT

Hey pasta1234,

Chiming in to check if you still need help with this? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Best,

Alex

Re: Google Home App & Schlage Encode Lock

Azarco — Tue, 31 May 2022 17:21:31 GMT

Hey pasta1234,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex