topic Re: Problems with the google home application in Apps / Account

Problems with the google home application

Mariarosaria — Fri, 13 May 2022 06:42:23 GMT

Hello, I have a Samsung A40 cellphone, when I go to the Google Home application, App Home setting and email notifications it tells me "unable to connect to the server", how can I solve the problem? thank you

Re: Problems with the google home application

Azarco — Wed, 18 May 2022 22:35:33 GMT

Hey Mariarosaria,

Thanks for reaching out — let's sort this out.

Make sure your phone is connected to the same network where your speakers or displays are connected. Make sure Network Switching or Smart Network Switch is disabled on your phone. Could you try uninstalling and reinstalling your Google Home app to see if that helps?

Best,

Alex

Re: Problems with the google home application

Azarco — Mon, 23 May 2022 17:08:21 GMT

Hey there,

How's it going with your Google Home app? Did reinstalling your app work?

Thanks,

Alex

Re: Problems with the google home application

Azarco — Tue, 24 May 2022 17:13:03 GMT

Hey Mariarosaria,

Chiming in to check if you still need help with this? I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex

Re: Problems with the google home application

Mariarosaria — Tue, 24 May 2022 17:25:58 GMT

unfortunately I have not solved anything, I also answered you yesterday

Re: Problems with the google home application

Azarco — Tue, 24 May 2022 17:58:00 GMT

Hey Mariarosaria,

I know how it feels when something isn’t working the way it should, thanks for the update.

Have you had the chance to uninstall and reinstall your Google Home app? Also, could you please try using a different phone or tablet to see if you'll get the same result?

Best,

Alex

Re: Problems with the google home application

Mariarosaria — Tue, 24 May 2022 18:00:18 GMT

yes I did everything but nothing, even on other devices

Re: Problems with the google home application

Azarco — Tue, 24 May 2022 19:09:43 GMT

Hey Mariarosaria,

Thanks for doing those steps.

Try clearing the cache and data of your Google Home app, then reboot your phone. Checking for phone system updates might help too.

Let us know if that helps.

Thanks,

Alex

Re: Problems with the google home application

Mariarosaria — Wed, 25 May 2022 04:34:39 GMT

yes I have done everything, I am very technological and I have tried all the solutions but nothing

Re: Problems with the google home application

Azarco — Thu, 26 May 2022 21:02:56 GMT

Hey Mariarosaria,

We appreciate all your efforts in solving this issue. Have you tried using a different account on your Google Home app to isolate if this is an account related concern? If you'll get the same result, please fill out this form.

Best,

Alex

Re: Problems with the google home application

Mariarosaria — Fri, 27 May 2022 04:41:02 GMT

yes I did it with another account and there is still the same problem

Re: Problems with the google home application

Azarco — Fri, 27 May 2022 17:25:47 GMT

Hi Mariarosaria,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Best,
Alex

Re: Problems with the google home application

Mariarosaria — Fri, 27 May 2022 17:45:44 GMT

Ok thank you

Re: Problems with the google home application

Azarco — Fri, 27 May 2022 17:54:38 GMT

Hey Mariarosaria,

You're always welcome.

Thanks,

Alex