topic Re: Help changing primary account holders in Apps / Account

Help changing primary account holders

Ctjamie — Wed, 04 May 2022 06:14:50 GMT

My former partner who set up our google home network has left the family. I would like to change the primary account user info from his email to mine.

I read i may need to recreate and relink everything, but how do i do that?

Re: Help changing primary account holders

Azarco — Wed, 25 May 2022 23:02:41 GMT

Hey Ctjamie,

Thanks for reaching out — let me help you.

Give these steps a try:

Make sure you're signed into the same Google Account that you want to use on your Google Home app.
Reset your Google Home to its default settings to erase the previous account link to it.

Let us know how it goes.

Thanks,

Alex

Re: Help changing primary account holders

Azarco — Mon, 30 May 2022 16:35:55 GMT

Hi Ctjamie,

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

Re: Help changing primary account holders

Azarco — Tue, 31 May 2022 16:48:30 GMT

Hey there,

Bumping in to check if you still need help with this. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,
Alex