topic Re: Why won't my devices allow me to group (most/all online devices not appearing in the menu)? in Apps / Account

Why won't my devices allow me to group (most/all online devices not appearing in the menu)?

abellaj — Wed, 01 Sep 2021 19:58:45 GMT

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Original Poster:Jeremy Weiner

Specifically trying to play music on Spotify (my system includes 3 Nest Hubs, 2 Nest Hub Maxes, 1 Nest Audio, and 1 Google Home Mini), I've unlinked/relinked Spotify, I've unplugged my router and unplugged my devices one by one, and the devices do not appear consistently available.

In the Google Home app, the devices appear "offline," however there's only one WiFi network in my home, and the devices work for everything except grouping or selecting which speaker to play through the Google Home app or Spotify app.

Re: Why won't my devices allow me to group (most/all online devices not appearing in the menu)?

Jeran — Wed, 08 Sep 2021 18:23:25 GMT

Hey there Jeremy,

Are you still experience that Spotify/Google Home issue? If so, do you know when you first started experiencing this issue? For now, I would verify that your devices firmware and software are up-to-date.

If you are still having those issues, please let me know, I'm always happy to help out.

Best regards,

Jeran

Re: Why won't my devices allow me to group (most/all online devices not appearing in the menu)?

GarrettDS — Mon, 13 Sep 2021 17:26:19 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Why won't my devices allow me to group (most/all online devices not appearing in the menu)?

GarrettDS — Tue, 14 Sep 2021 18:12:38 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS