topic Re: Unable to change ownership in Apps / Account

Unable to change ownership

C00litmomfive — Fri, 27 May 2022 23:39:58 GMT

My husband setup a few of our Google Devices under his account. Specifically our office display hub. I removed the device from his account. But when I open the home app on my account I can't detect this hub. When I open my husband's home app, it sets up perfectly fine. How can I remove this "ghost device" so that I can move it over to my account with the rest of our devices? Thank you.

Re: Unable to change ownership

Azarco — Wed, 01 Jun 2022 19:55:14 GMT

Hey C00litmomfive,

Thanks for reaching out.

You can reset your Google Nest Hub to delete all accounts or data linked to it when your husband sets it up. Once its back to it's default settings, you can set it up using your mobile phone and account.

Hope this helps!

Best,

Alex

Re: Unable to change ownership

Azarco — Mon, 06 Jun 2022 17:22:50 GMT

Hey C00litmomfive,

Bumping in this thread — did resetting your Nest Hub works?

Thanks,

Alex

Re: Unable to change ownership

Azarco — Tue, 07 Jun 2022 18:47:32 GMT

Hi C00litmomfive,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,
Alex