topic Re: Service down for several hours - not updated on nest site? in Apps / Account

Service down for several hours - not updated on nest site?

kknutson — Wed, 01 Jun 2022 15:57:43 GMT

I'm currently showing my nest guard and nest cams all offline as of about 4am (pacific time) - now about 5 hours down time. My nest thermostat is currently online.

Down detector shows a spike in reported issues but nest/google's services show green across the board.

I have internet connectivity (no outages) in my house. Anyone else experiencing this? Looking for a way to elevate outage numbers.

Re: Service down for several hours - not updated on nest site?

marz — Wed, 01 Jun 2022 16:12:40 GMT

mine too.

Re: Service down for several hours - not updated on nest site?

BWR — Wed, 01 Jun 2022 16:43:44 GMT

Here as well. Everyone in my neighborhood has the same problem.

Re: Service down for several hours - not updated on nest site?

Anonymous — Wed, 01 Jun 2022 17:41:47 GMT

Down east of Seattle for Nest Thermostat

Re: Service down for several hours - not updated on nest site?

rrabago — Wed, 01 Jun 2022 17:42:21 GMT

Same here. Seattle area,

Re: Service down for several hours - not updated on nest site?

archon144 — Wed, 01 Jun 2022 17:49:51 GMT

Same here - Bay Area. Both of my Nest Cam down since midnight. Nest app also having issue if connected via wifi.

Re: Service down for several hours - not updated on nest site?

mconcrete — Wed, 01 Jun 2022 18:29:15 GMT

Same here, Northern California.

Re: Service down for several hours - not updated on nest site?

kknutson — Wed, 01 Jun 2022 18:35:47 GMT

As of now (11:30am pacific time) the nest support still shows all services as green, but the reports in down detector continue to rise. So clearly an issue. Any chance this is going to be officially recognized as an outage? Looks like west coast affected for nearly 12 hours now.

Re: Service down for several hours - not updated on nest site?

Rnb98380 — Wed, 01 Jun 2022 19:11:39 GMT

Seven cameras all offline. Also since 1:45a (pst)

Re: Service down for several hours - not updated on nest site?

Rnb98380 — Wed, 01 Jun 2022 19:17:06 GMT

I have an open problem ticket started @3a. In theory escalated to next level. The second level I was in contact only knew scripted debugging.

Re: Service down for several hours - not updated on nest site?

mconcrete — Wed, 01 Jun 2022 19:39:09 GMT

I tried to go through the chat support as that is the only option I could find. Don't waste your time they will have you check all your home networking. Restart it all. Check your internet speed etc. Even after telling them about this page. Save yourself the time just wasted an hour and got fed up. Nest has been great till today. Support is horrible.

Re: Service down for several hours - not updated on nest site?

WC2 — Wed, 01 Jun 2022 21:41:53 GMT

Here in the Bay Area, all my Nest IQ outdoor cameras are down, no lights visible on the cameras.

Re: Service down for several hours - not updated on nest site?

marz — Wed, 01 Jun 2022 21:53:00 GMT

mine just came back on !!!

Re: Service down for several hours - not updated on nest site?

marz — Wed, 01 Jun 2022 21:54:08 GMT

nevermind, they did come back on and went offline again.

Re: Service down for several hours - not updated on nest site?

kknutson — Wed, 01 Jun 2022 22:00:58 GMT

Just had a long chat with support and got escalated to a senior technician. More or less got told they're aware of "an issue" but it could be 24 hours before there's a response. They have my email in case they have more updates. It's something I guess.

Re: Service down for several hours - not updated on nest site?

Afour_98 — Wed, 01 Jun 2022 22:04:17 GMT

Same here - Northern CA outside of Sacramento. Still down as of 3:03pm

Re: Service down for several hours - not updated on nest site?

Rnb98380 — Wed, 01 Jun 2022 22:06:06 GMT

My case number as reference. That is my status from my earlier comment.

Initial case ID is 8-4409000032792 
level 2 case ID: 0-6366000032599

Re: Service down for several hours - not updated on nest site?

Rnb98380 — Wed, 01 Jun 2022 22:09:05 GMT

Mine were up for a few mins. Back down again here in Seattle.

Re: Service down for several hours - not updated on nest site?

bricatbrarian — Wed, 01 Jun 2022 22:10:47 GMT

Same/similar issue in Dallas, Oregon.

A rep had me remove a couple of my devices to troubleshoot issues with no luck. I am not looking forward to having to re-add those devices once everything is up and running again.

Re: Service down for several hours - not updated on nest site?

Bellasonic — Wed, 01 Jun 2022 22:41:17 GMT

3 cameras down and 2 protects for me in SF area. Thermostat and 3 protects still work strangely. Same issue with not being able to connect via the app over wifi.