topic Re: can't sign into my Nest thermostat app in Apps / Account

can't sign into my Nest thermostat app

pearl4710 — Tue, 24 May 2022 13:17:21 GMT

I am unable to sign in to my Nest account from my app. It states I have the wrong password. When I ask to reset the password, the information isn't sent to my account.

Re: can't sign into my Nest thermostat app

MelbaDT — Thu, 02 Jun 2022 06:47:25 GMT

Hey pearl4710,

Sorry for the delay but thanks for reaching out. I want to get into the bottom of this.

A few questions — what device are you using to login to your Nest app? Is it happening across all mobile devices or computer by logging in at https://bit.ly/3gW4i8w? Also, are you logging in using a migrated Google account or just an old non-migrated Nest one?

Tell me more so I could dig deeper into it.

Best,

Melba

Re: can't sign into my Nest thermostat app

MelbaDT — Tue, 07 Jun 2022 04:56:45 GMT

Hey there,

Checking back in — how's it going? Still need our help signing back into your Nest app?

Best,

Melba

Re: can't sign into my Nest thermostat app

MelbaDT — Wed, 08 Jun 2022 06:17:50 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba