topic Cannot login in Apps / Account

Cannot login

chris13 — Thu, 02 Jun 2022 12:38:22 GMT

I no longer have the phone number I originally used when I created my nest account. I know my login and password but it requires a code to login past that. It is sending the code to a phone number I no longer have. Is there a way to send the code to the email address associated with the account?

Re: Cannot login

MelbaDT — Thu, 09 Jun 2022 03:47:31 GMT

Hey Chris13,

Thanks for reaching out and sorry to hear about your experience.

I'm afraid that if the phone number associated with the account is non-existent, there is not a way to send the 2-step verification code elsewhere. The only option you have is to reset your Nest or Google devices then set them up on an email address that has an active phone number.

Best,

Melba

Re: Cannot login

MelbaDT — Thu, 16 Jun 2022 07:30:53 GMT

Hey there,

Checking back in should you have more questions here.

Best,

Melba

Re: Cannot login

MelbaDT — Sat, 18 Jun 2022 04:48:01 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba