topic Alarms & timers settings unavailable when more than 3 alarms are set in Apps / Account

Alarms & timers settings unavailable when more than 3 alarms are set

RealKocho — Fri, 03 Jun 2022 23:20:50 GMT

I have a Google Nest Hub Gen 2 that has 4 radio alarms set. I can see all the radio alarms on the device itself but when I go to the iOS or iPadOS Google Home app and go to the Alarms and timers settings page, the page will try and load and then freeze. You cannot interact with the app and you need to force close it.

Has anyone else experienced this or has had issues accessing the Alarms & timers settings page when there is more than 4 alarms? If I have 2 alarms the settings page loads fine but when I start adding more it just fails to load. I contacted support but they have been completely unhelpful; I have been able to reliably reproduce this issue and have even sent a video to support showing them how to reproduce it but they have gone radio silent on me for the past week.

If anyone knows how to resolve this or has a workaround to show the alarms in the app again that would be greatly appreciated.

Re: Alarms & timers settings unavailable when more than 3 alarms are set

Azarco — Wed, 08 Jun 2022 20:39:33 GMT

Hey RealKocho,

That certainly hasn’t been easy for you, let’s check what’s going on.

What phone are you using? Are your alarms still triggering even though it's not showing on your Google Home app. Have you tried using a different phone? Could you try clearing the cache and data of your Google Home app then, reinstalling it?

Keep me posted!

Thanks,

Alex

Re: Alarms & timers settings unavailable when more than 3 alarms are set

Azarco — Mon, 13 Jun 2022 17:28:06 GMT

Hi RealKocho,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Alex

Re: Alarms & timers settings unavailable when more than 3 alarms are set

Azarco — Tue, 14 Jun 2022 17:30:52 GMT

Hey RealKocho

Bumping in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex