topic Re: Google Home Feed Not Loading in Apps / Account

Google Home Feed Not Loading

SCB — Tue, 24 May 2022 17:16:19 GMT

Hello Community - hope all is well. My Google Home App Feed (on iOS) is not loading. Keep getting the following error: "Unable to Load. There could be a connection issue" and then a Retry link. I can see my assistant history etc., so what connection issue is there?

Anyone faced this issue? Any resolution?

Thx.,

-SCB

Re: Google Home Feed Not Loading

Princesss — Sun, 29 May 2022 18:59:42 GMT

Hi SCB,

Thanks for visiting the Community.

I appreciate the details you've shared. Have you already tried uninstalling and reinstalling back the Home app? Also, are there any spare phone that we can try using to check and compare if you're also getting the same thing?

Let's go ahead and check if those steps will work. Lastly, kindly provide us the app version of your Home app as well as the iOS version of your phone so we can check further what's causing this.

Keep me posted.

Best,

Princess

Re: Google Home Feed Not Loading

Princesss — Wed, 01 Jun 2022 19:07:09 GMT

Hi SCB,

Chiming in to check if you still need help with this?

Hope the steps provided on the previous thread worked on your end. Feel free to update this post, otherwise, I'll be locking the thread.

Best,

Princess

Re: Google Home Feed Not Loading

DavidELong — Fri, 03 Jun 2022 01:22:02 GMT

I am getting the same error on Android 11 on OnePlus 6t: "Unable to load there could be a connection issue" Home 2.52.1.6 uninstall and reinstall did not help.

Re: Google Home Feed Not Loading

Princesss — Wed, 08 Jun 2022 19:49:37 GMT

Hi DavidELong,

We have released a new update on the Home app. Please make sure to update it to its latest version 2.53 and let us know if you will still experience the same thing.

Keep me posted.

Best,

Princess

Re: Google Home Feed Not Loading

DavidELong — Wed, 08 Jun 2022 23:10:56 GMT

Just updating to 2.53.1.5 did not help so I uninstalled, reset Google Play Services, reinstalled, and restarted my phone. I am still getting the same error.

Re: Google Home Feed Not Loading

Princesss — Thu, 09 Jun 2022 16:22:55 GMT

Hi DavidELong,

Thanks for trying some steps. Have you already tried to check if you will also experience that using a different phone? We'd like to make sure that this is not an issue with the device or its phone version.

Lastly, could you please provide the Android/iOS version of your phone so we can check further?

Best,

Princess

Re: Google Home Feed Not Loading

Princesss — Sun, 12 Jun 2022 17:57:46 GMT

Hi DavidELong,

Chiming in to check if you still need help with this?

Feel free to update this post, otherwise I'll be locking the thread.

Best,

Princess

Re: Google Home Feed Not Loading

DavidELong — Mon, 13 Jun 2022 00:48:14 GMT

It seems to be working now. It was definitely something on my phone because it worked on my tablet and spouse's phone.

Re: Google Home Feed Not Loading

Princesss — Mon, 13 Jun 2022 16:08:15 GMT

Hi DavidELong,

Thanks for updtating us.

It's good to know that your device is now up and running. I'll consider this post as complete and will lock the thread in 24 hours.

Thanks for posting.

Best,

Princess