topic Re: Nest Cameras - No notification setting through home app in Apps / Account

Nest Cameras - No notification setting through home app

landoficensnow — Thu, 02 Jun 2022 11:29:04 GMT

Hi there!

I have had nest cameras for years and years--I did the migration over to Google Home. I can see my cameras there but I still get alerts through the Nest app.

I just added a new camera today--the setup forced me to go through Google Home. The camera appears there with the old ones but the notifications come through Home.

The legacy cameras still have those those controls through the legacy Nest app. Is there a way to move all of them to home so I can get the same controls or do I have to remove and readd them manually?

Thanks!

Re: Nest Cameras - No notification setting through home app

MplsCustomer — Sat, 04 Jun 2022 00:37:31 GMT

@landoficensnow

You cannot move your older Google Nest cameras and doorbells to the Google Home app.

Google Nest decided to have its new cameras and doorbells released starting in mid-2021 work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com web page, while our older cameras and doorbells continue to be administered, access history, and receive notifications ONLY in the Google Nest app (though they can be viewed in the Google Home app).

In Sept. 2021 Google Nest GM/VP posted this explanation of this 2-app approach. Except for numerous customer reactions, there has been no update since: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: Nest Cameras - No notification setting through home app

landoficensnow — Mon, 06 Jun 2022 12:16:57 GMT

Thanks! I saw the same post.

Always great to manage the same product through two different apps. : /

Re: Nest Cameras - No notification setting through home app

Brad — Fri, 10 Jun 2022 17:33:16 GMT

Hey there,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad

Re: Nest Cameras - No notification setting through home app

landoficensnow — Sat, 11 Jun 2022 12:45:56 GMT

Are there plans to migrate the legacy cameras into the google home app?

Re: Nest Cameras - No notification setting through home app

Brad — Wed, 15 Jun 2022 17:21:07 GMT

@landoficensnow

While we don't have anything new to share at this time, check out this post for more information!

Best regards,

Brad

Re: Nest Cameras - No notification setting through home app

MplsCustomer — Wed, 15 Jun 2022 17:29:07 GMT

@Brad

Your link to "this post" is broken:

Re: Nest Cameras - No notification setting through home app

klyklz505 — Wed, 15 Jun 2022 17:39:50 GMT

can't open the post... and still need help connecting my dropcam pro.

Re: Nest Cameras - No notification setting through home app

Brad — Wed, 15 Jun 2022 18:30:43 GMT

@MplsCustomer

Well luckily for you, here is the correct link.

Best regards,

Brad

Re: Nest Cameras - No notification setting through home app

aatienza — Tue, 21 Jun 2022 23:44:53 GMT

Hey folks,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest Cameras - No notification setting through home app

aatienza — Thu, 23 Jun 2022 00:29:30 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Nest Cameras - No notification setting through home app

landoficensnow — Thu, 23 Jun 2022 12:12:40 GMT

Do we have any dates when the different generations of devices will be managed in 1 app and be available via browser/desktop.

Re: Nest Cameras - No notification setting through home app

Brad — Thu, 23 Jun 2022 17:29:51 GMT

@landoficensnow

Please look at this google blog post to find out more information. That information is the last up to date info we have.

Best regards,

Brad

Re: Nest Cameras - No notification setting through home app

landoficensnow — Thu, 23 Jun 2022 18:05:29 GMT

9 months old isn't updated in my opinion.

Re: Nest Cameras - No notification setting through home app

Brad — Thu, 23 Jun 2022 18:09:55 GMT

@landoficensnow

Regardless of the date, it is still the latest update we can provide you with. I apologize if it is not what you are looking for, but it's what i've got to share.

Best regards,

Brad

Re: Nest Cameras - No notification setting through home app

Brad — Tue, 28 Jun 2022 15:49:37 GMT

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Brad