topic Re: Unable to link LG Thinq to Google Home in Apps / Account

Unable to link LG Thinq to Google Home

SofReg — Wed, 08 Jun 2022 01:28:26 GMT

Im unable to link LG Thinq to Google Home, what should I do?

Please see the picture bellow.

Re: Unable to link LG Thinq to Google Home

Azarco — Thu, 09 Jun 2022 21:15:43 GMT

Hey SofReg,

Sorry if you're having trouble connecting your LG ThinQ on your Google Home, let's check what's going on.

A few checklist:

Make sure your phone, LG ThinQ devices and Google Home are connected to the same network and within 15-20 feet of your router.
Make sure your LG ThinQ devices are properly set up and working on its native app.
If everything is checked, please give these steps a try:

Give these steps a try:

Uninstall and reinstall your Google Home.
Try using a different phone.
Reboot your device and router to refresh the connection.

Looking forward to your response.

Thanks,

Alex

Re: Unable to link LG Thinq to Google Home

FortunaBorn — Thu, 09 Jun 2022 23:30:17 GMT

Same problem here, troubleshooting options don't work. Have this issue for a year now...

Re: Unable to link LG Thinq to Google Home

FortunaBorn — Thu, 09 Jun 2022 23:32:31 GMT

Extra info: all my tv's are connected to the lg thinq app and this app works fine, so it can't be a problem that is related to my wifi at home.

Re: Unable to link LG Thinq to Google Home

SofReg — Thu, 09 Jun 2022 23:42:54 GMT

Hello Azarco,

Thank you for your response.

I've given those steps a try but it still not working.

I can control my LG TV with LG ThinQ App without any problem. But Google Home cannot link LG ThinQ App.

I've searched and it seems so many people have the same problem but no one could solve it yet.

I guess it's a communication or programming problem between Google Home and the LG ThinQ App!

Do you have any other solution we might try?

Thank you!

Re: Unable to link LG Thinq to Google Home

Azarco — Tue, 14 Jun 2022 17:56:32 GMT

Hey all,

Sorry for the trouble.

Try linking your LG ThinQ on the Google Assistant app ( not the Google Home app). Try saying" OK google, talk to LG or ask LG" then, follow the next steps.

You can also give these steps a try:

Go into your TV settings. Gear Icon (Settings) on remote > All Settings > Connection > Link To Devices for Voice Control > Google Assistant. From there just sign into your Google account and follow the rest of the instructions. It will also give you a bunch of examples you can use to control your TV through your Google Home assistants.

Let us know how it goes.

Thanks,

Alex

Re: Unable to link LG Thinq to Google Home

FortunaBorn — Tue, 14 Jun 2022 22:24:23 GMT

The first option doesn't work, if i give the command to google assistent it only gives search results. Are there any other commands i can give?

The second option doesn't work either, i have not got the option on my tv that you mentioned.

Re: Unable to link LG Thinq to Google Home

Azarco — Tue, 14 Jun 2022 22:54:59 GMT

Hey FortunaBorn,

We appreciate your time. Could you try following the steps from this guide? Let us know if that helps!

Thanks,

Alex

Re: Unable to link LG Thinq to Google Home

SofReg — Thu, 16 Jun 2022 00:22:58 GMT

Hey Azarco,

Thanks for your answer. Im sorry to say that those steps didn't work either.

When i ask my assistant with voice to talk to LG it shows me a Red LG Icon and when i click on it i got a message from my google assistant saying: We could not find what you are looking for at the moment, please try another time.

For the second steps i couldn't find those settings on my LG Oled C1

Re: Unable to link LG Thinq to Google Home

SofReg — Thu, 16 Jun 2022 00:32:18 GMT

Hey,

When following your guide i get this error trying to link LG ThinQ App.

Re: Unable to link LG Thinq to Google Home

Azarco — Thu, 16 Jun 2022 00:52:30 GMT

Hey SofReg,

I know how it feels when something isn’t working the way it should but since the URL portal used to link your devices with Google Assistant is managed by LG, we'd suggest reaching out to their support team for additional assistance.

Let us know if you have other questions.

Best,

Alex

Re: Unable to link LG Thinq to Google Home

FortunaBorn — Sat, 18 Jun 2022 10:26:01 GMT

Didn't work...

The guide says that i have to open an app called 'set up tv for google'. I don't have that app on my tv and i can't download it either.

Re: Unable to link LG Thinq to Google Home

Azarco — Mon, 20 Jun 2022 16:43:24 GMT

Hey FortunaBorn,

Thanks for trying. We'd suggest contacting LG support for additional assistance.

Regards,

Alex

Re: Unable to link LG Thinq to Google Home

SofReg — Mon, 20 Jun 2022 17:53:22 GMT

I have contacted LG Live Support but they said i have to call their support.

I still didn't get the chance to call. But if anyone here from Germany, here is their support number:

0800 4544445

Re: Unable to link LG Thinq to Google Home

Azarco — Mon, 20 Jun 2022 18:16:11 GMT

Hey SofReg,

Thanks for the update. I'll keep this thread open so that we can hear from you once you contact LG support. We appreciate your time.

Regards,

Alex

Re: Unable to link LG Thinq to Google Home

ChristopheD — Tue, 21 Jun 2022 10:44:42 GMT

I am having the same problem here. I am going to try what @Azarco mentioned earlier and keep you'll posted. https://bit.ly/2J1ummg

Re: Unable to link LG Thinq to Google Home

Azarco — Tue, 21 Jun 2022 16:47:21 GMT

Hi ChristopheD,

Thanks for that. We'll be waiting for your update.

Best,

Alex

Re: Unable to link LG Thinq to Google Home

ChristopheD — Fri, 24 Jun 2022 10:49:09 GMT

I tried changing the region and had no luck. This is so frustrating. Another problem my Google account is linked to the India region whereas I'm in the UAE where the TV doesn't have India listed as one of the regions. Not sure about the way forward, does it make sense to change to another country and try?

Re: Unable to link LG Thinq to Google Home

Azarco — Fri, 24 Jun 2022 17:38:05 GMT

Hey ChristopheD,

Make sure that your device's language and region is matched on what you have set on your Google Account. Tried changing them and let us know if that helps.

Thanks,

Alex

Re: Unable to link LG Thinq to Google Home

Azarco — Mon, 27 Jun 2022 17:40:27 GMT

Hey folks,

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Regards,

Alex