topic I lost access to my google account in Apps / Account

I lost access to my google account

Tj6 — Tue, 28 Jun 2022 12:33:32 GMT

My phone was lost and whem I tryed to log in to my google account on my new phone it said it didnt reqanize me ID like access to my old google account because it was connected to my google drive and has priceless pictures and contacts that I need

Re: I lost access to my google account

Jeff — Thu, 07 Jul 2022 21:10:58 GMT

Hi, Tj6.

Sorry to hear about the login issues you're having. I would love to help you out on this, but I do have a few questions.

Are you able to log into your Google account on another device, such as as PC?
Are you sure you are using the correct password to go with the login ID?
Have you set up account recovery options for your Google account?

Let me know a bit more about what's happening and we can get this worked out for you.

Thanks,

- Jeff

Re: I lost access to my google account

Azarco — Mon, 11 Jul 2022 20:06:33 GMT

Hey Tj6,

We wanted to follow up and see if you are still in need of any help. You might want to visit this link for the steps to recover your Google Account.

Best,

Alex

Re: I lost access to my google account

Azarco — Tue, 12 Jul 2022 20:16:09 GMT

Hey Tj6,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex