topic Re: Nest vs Google Home web app failure in Apps / Account

Nest vs Google Home web app failure

Nestuser128 — Mon, 27 Jun 2022 18:49:40 GMT

I am linking to a previous post to highlight just how badly Google failed with its new "Google Home" service

I was coaxed into buying a 2-pack of Nest battery indoor/outdoor cams in Feb 2022, and didn't get around to setting them up until now.

In addition to the terrible "Idle" feature, which I complained about in a separate post, I also learned that these cameras are only usable in Google Home.

Google Home is one of the worst products Google has ever made. I am shocked its last as long as it has (the post I clipped goes back to 2021).

Here are the major problems:

1) No web based portal -

for people who work at a computer and not on a phone all day (most people) how could Google possibly think this was useful? The old Nest portal was perfect and caused me to buy multiple products (doorbell, thermostat, cameras) that all worked seamlessly together and displayed right on the homepage.

2) No ability to use new Nest cams on the old Nest portal -

this is not clearly explained at all to your customers. in fact, in reading your community posts, for almost everyone its a terrible surprise that they end up hating Google for.

If both of these issues are not completely resolved, in addition to the Idle feature I posted separately, I will never buy another Nest product again and will go with a competitor for my next property.

I cannot stress enough what a complete and utter disappointment Google is on this, which is rare for such a well run company.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Home-Web-App-For-Nest-Cams/m-p/141320

Re: Nest vs Google Home web app failure

Brad — Tue, 28 Jun 2022 16:41:22 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad

Re: Nest vs Google Home web app failure

Nestuser128 — Tue, 28 Jun 2022 16:48:33 GMT

Hi Brad, I will attempt to do so when I have some time. But at this point, in analyzing this issue, it seems to be a business strategy stretching back well into 2021 that Google has vociferously resisted changing.

There is only so much time and money people will be willing to waste before switching away from Google, despite its decades of loyalty in other well run products (search, chrome, maps etc).

Google has destroyed Nest users loyalty with Google Home, and I doubt I will waste much more of my time. Instead, I will buy Ring or other products.