topic Re: Google Home WiFi setting in Apps / Account

Google Home WiFi setting

Rheanarama — Thu, 23 Jun 2022 06:50:46 GMT

Open the Google Home app
Tap Wi-Fi

Where is Wi-Fi??

Re: Google Home WiFi setting

Jeff — Wed, 29 Jun 2022 17:50:45 GMT

Hi, Rheanarama.

Sorry about the issues you're having with the Home app. To make sure I'm clear on what is going on, you're tapping on the WiFi icon and you're not seeing access to any settings at all? Is this something that used to be there and has now disappeared, or were you never able to see it?

If you can give me a few more details, we can get this worked out together. I look forward to hearing from you.

Thanks,

- Jeff

Re: Google Home WiFi setting

Rheanarama — Wed, 29 Jun 2022 21:09:38 GMT

Hi Jeff.
I can’t even see the wifi symbol to click on. I open the Google Home app and I see my home and all my devices. I’ve looking in settings, I’ve looked in my account area, I just can’t find the wifi symbol anywhere.
Thanks for your help

Re: Google Home WiFi setting

Jeff — Wed, 29 Jun 2022 22:37:20 GMT

Hi, Rheanarama.

Ok, thanks for the clarification. We have seen this before, and usually one of two things fixes it. First is to clear the app's cache and restart the app itself. If that fails, go ahead and uninstall the app and reinstall it. Don't worry, your settings are saved to your account, so as soon as you log in, the info will still be there for you to access. Go ahead and try those and see if either one clears things up.

Thanks,

- Jeff

Re: Google Home WiFi setting

Jake — Thu, 07 Jul 2022 19:46:13 GMT

Hey Rheanarama,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google Home WiFi setting

Jake — Fri, 08 Jul 2022 17:30:00 GMT

Hey Rheanarama,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Google Home WiFi setting

Rheanarama — Sat, 09 Jul 2022 01:43:07 GMT

Hi Jake. I still can’t see the wifi option in the Google Home app

Re: Google Home WiFi setting

Muddi — Sat, 09 Jul 2022 13:51:27 GMT

Hey Rheanarama,

Chiming in to ensure everything is covered here. To confirm, are you trying to check the network where your device is connected? If yes, please visit this link or follow the steps below to see the WiFi information on your device.

Open the Google Home app.
Tap the device card of the preferred speaker or display.
At the top right, tap Settings > Device information > WiFi. The WiFi network listed is the network the device is currently connected to.
To change the WiFi network, tap Forget > Forget network.
Go back to the home screen.
Tap Add.
Tap Set up device > complete the setup steps.

Hope this helps.

Cheers,

Muddi

Re: Google Home WiFi setting

Rheanarama — Sat, 09 Jul 2022 23:04:05 GMT

Thanks Muddi, I see that.
sorry for the confusion, it just definitely was not as easy as the instructions on the web of “open Google Home, tap wifi”.
Thanks again, all sorted

Re: Google Home WiFi setting

Muddi — Tue, 12 Jul 2022 08:06:28 GMT

Hey Rheanarama,

Happy to hear that your issue was resolved. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi

Re: Google Home WiFi setting

Muddi — Sat, 16 Jul 2022 02:13:51 GMT

Hey Rheanarama,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi