topic Re: App needs update... Fully up to date in Apps / Account

App needs update... Fully up to date

Birchpig — Wed, 22 Jun 2022 06:58:44 GMT

I saw a previous thread where somome with a Samsung s21 ultra had issues using a chrome cast because the app said it needed an update but the play store said it was on the latest version. They gave up and threw the chrome cast away.

I have the same issue but I can't throw my device away. It's a 70 inch visio. It's older but works well. My phone is fully up to date and only a few years old. Samsung note 20. The app is on version 2.53.1.5, the phone is fully supported and fully up to date. The visio is also fully up to date.

Re: App needs update... Fully up to date

JenniferV — Mon, 27 Jun 2022 00:45:21 GMT

Hi Birchpig,

Thanks for reaching out. To confirm, are you getting that message when casting a video from your phone to the TV? Have you tried to use a different mobile phone and check if the same issue persists? Please reboot your mobile phone and check if it has a pending OS update.

Thanks,

Jennifer

Re: App needs update... Fully up to date

JenniferV — Thu, 30 Jun 2022 00:52:12 GMT

Hey there,

How's it going? Do you still need help?

Thanks,

Jennifer

Re: App needs update... Fully up to date

Lengsfelds22 — Thu, 30 Jun 2022 01:18:11 GMT

Re: App needs update... Fully up to date

JenniferV — Sun, 03 Jul 2022 23:06:34 GMT

Hi Lengsfelds22,

Are you also experiencing the same issue with the Google Home app? If yes, please try the suggested steps above and let me know how it goes.

Thanks,

Jennifer

Re: App needs update... Fully up to date

JenniferV — Wed, 06 Jul 2022 23:11:15 GMT

Hi folks,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

Re: App needs update... Fully up to date

JenniferV — Mon, 11 Jul 2022 18:39:00 GMT

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer