topic Re: My same camera thinks it belongs to someone else. in Apps / Account

My same camera thinks it belongs to someone else.

Nita1 — Thu, 23 Jun 2022 21:15:54 GMT

I have had my camera for a few years now. Moved them to a different home. Tried logging into my Nest app and it wanted me to migrate it to google. I thought I did that, but now I cannot access my cameras as it thinks they belong to someone else. I can’t access nest app to delete the cameras. It doesn’t recognize me at all. HELP!

Re: My same camera thinks it belongs to someone else.

MDtoCAtoMD — Sat, 25 Jun 2022 01:58:48 GMT

Same identical issue took place with my 3 indoor cameras on yesterday. Please can someone advise with a solution.

Re: My same camera thinks it belongs to someone else.

Brad — Tue, 28 Jun 2022 16:11:34 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I would suggest that you check out this article on migrating accounts, and it has some troubleshooting steps. It sounds to me like the migration process initiated, but maybe it was not done correctly. I cannot assist you with this issue I am afraid. I would suggest that if you cannot fix this via the help article, you should reach out to Support.

Best Regards,
Brad

Re: My same camera thinks it belongs to someone else.

Brad — Fri, 01 Jul 2022 16:38:39 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: My same camera thinks it belongs to someone else.

aatienza — Mon, 04 Jul 2022 22:03:17 GMT

Hey folks,

Appreciate the help, Brad. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie