topic Re: AC cloud heat pump in Apps / Account

AC cloud heat pump

Hans2 — Sat, 18 Jun 2022 01:47:06 GMT

Hi with the upgrade to the heat pump service. How do you turn the heat pump off and on? I see the we have capability to turn temperature up and down. We have lost the ability to turn off the heat pump

Re: AC cloud heat pump

Jake — Thu, 07 Jul 2022 19:39:15 GMT

Hey Hans2,

Sorry for the late reply. I wanted to follow up and see I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: AC cloud heat pump

Jeff — Tue, 12 Jul 2022 22:25:37 GMT

Hi, Hans2.
I just wanted to jump in real fast to see if you saw Jake's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

Re: AC cloud heat pump

Hans2 — Wed, 13 Jul 2022 00:32:50 GMT

Hey sorry for late reply

For Android the interface has changed back to the original and works ok.

For iphone the interface is still using the old interface and doesn't work.

updated a screenshot

Re: AC cloud heat pump

Jeff — Wed, 13 Jul 2022 19:37:12 GMT

Thanks for letting us know what you're seeing Hans2.

With your version of the iOS app, have you been able to verify that it's on the latest version? Can you check the App Store to see if you're running the most updated release?

Thanks,

- Jeff

Re: AC cloud heat pump

Azarco — Tue, 19 Jul 2022 21:27:13 GMT

Hey Hans2,

Still need our help? Did updating your Google Home app work?

Best,

Alex

Re: AC cloud heat pump

Azarco — Wed, 20 Jul 2022 21:28:37 GMT

Hey Hans2,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex