topic Re: Nest app in Apps / Account

Nest app

Pkky11 — Sat, 09 Jul 2022 14:35:36 GMT

5 days my phone app is off line..thermostat working fine..I tried resetting app (uninstall and reinstall) and resetting nest thermostat..still phone says off line..powered off phone and back on..nothing...why??

Re: Nest app

MelbaDT — Thu, 14 Jul 2022 10:51:44 GMT

Hey Pkky11,

Thanks for reaching out and for trying those steps already.

Just to confirm, is it showing offline only on your phone or is it offline across all mobile devices or computers? If unsure, could you try logging into https://bit.ly/3gW4i8w on a computer's browser if you have one?

Best,

Melba

Re: Nest app

MelbaDT — Tue, 19 Jul 2022 01:53:10 GMT

Hey there,

How's your thermostat and Nest app now? Still need our help?

Best,

Melba

Re: Nest app

MelbaDT — Wed, 20 Jul 2022 01:54:14 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba