topic Re: My nest app use to work! Now I cannot get into the app or online to reset thermostat. Help in Apps / Account

My nest app use to work! Now I cannot get into the app or online to reset thermostat. Help

abellaj — Tue, 31 Aug 2021 19:59:10 GMT

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Original Poster: Judy McKee

My app is connected. I can’t get in to the correct account to open Nest!

Re: My nest app use to work! Now I cannot get into the app or online to reset thermostat. Help

Jake — Thu, 09 Sep 2021 22:14:06 GMT

Hey Judy,

Having issues with the app can be troublesome, sorry to hear this is the case. I would be glad to help you out and ensure you are good to go. Do you mind me asking, are you having trouble signing out of the app and signing back in? Have you migrated your account to the Google Home app? Please let me know, so I can ensure you are good to go.

Best regards,

Jake

Re: My nest app use to work! Now I cannot get into the app or online to reset thermostat. Help

Hilary — Mon, 13 Sep 2021 01:55:16 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Hilary

Re: My nest app use to work! Now I cannot get into the app or online to reset thermostat. Help

GarrettDS — Wed, 15 Sep 2021 17:10:04 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS