topic Re: SmartThing in Apps / Account

SmartThing

TRC — Fri, 15 Jul 2022 14:18:56 GMT

am having trouble signing in to the Samsung SmartThing App. Samsung tells me it is a Google problem. The problem is in the sign in routine. Smartthing requires I sign in via the Google sign in process since I created the account through Google. When I hit the Sign In to Google Home, it ask for my Google account (which I provide), but when I hit enter it takes me back to the SmartThing Sign on Screen. It never authenticates. According to Samsung, this is a known issue with Google.

Re: SmartThing

Azarco — Mon, 18 Jul 2022 21:27:16 GMT

Hey TRC,

That certainly hasn't been easy for you — let's check this out.

Are your smart light bulbs successfully set up on the same WiFi network where your speakers are connected? Are your devices working on the SmartThing app?

Could you try these steps:

Uninstall and reinstall your Google Home and SmartThing app.
Reboot your router, Google Home speaker and SmartThing devices.
If the issue persists, try resetting your Google Home by its default settings. Once done, say "OK Google, sync my devices".

Keep us posted!

Best,

Alex

Re: SmartThing

Jeran — Fri, 22 Jul 2022 19:39:52 GMT

Hey there TRC,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: SmartThing

Azarco — Sat, 23 Jul 2022 22:49:46 GMT

Hey TRC,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex