topic Re: Not Cooling in Apps / Account

Not Cooling

BJOvervlow — Sun, 17 Jul 2022 00:30:14 GMT

The nest is not cooling. It's like 85 in here at 8:28. It's been running all day and not cooling my house. We just had this installed. I'm wondering they connect the wires in the correct terminal. Does anyone have any suggestions. Formatted, reinstalled still not working

Re: Not Cooling

EdwardT — Wed, 20 Jul 2022 19:27:10 GMT

Hi BJOvervlow,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

What does it say on the display when you call for cooling?
Could you share a photo of your old thermostat's wiring?
What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

Re: Not Cooling

EdwardT — Sat, 23 Jul 2022 23:55:31 GMT

Hi BJOvervlow,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Not Cooling

MelbaDT — Tue, 26 Jul 2022 02:30:54 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba