topic Re: Deezer default player missing in Apps / Account

Deezer default player missing

EmandCeeTee — Wed, 20 Jul 2022 10:29:59 GMT

Can anyone help? For some reason Deezer is no longer my default player. I am in the UK and have had it as my default ever since I got my first Nest Mini. But lately Google has knocked off my Deezer app. I have checked with my Deezer account and it is still linked from that side, and when I try to make it my default player/source it's not even an option on my music souce section of Google Home. My Deezer account allows me to have it on 3 devices and I am still within that limit. Can anyone suggest how to get it back or is there an issue between Google and Deezer?

Re: Deezer default player missing

Cathal_S — Wed, 20 Jul 2022 14:14:06 GMT

Hi EmandCeeTee,

I'm also a UK user myself and I also don't see the Deezer music option anymore, it definitely used to be there.

I will check with the Google Nest team and get back to you about this.

Re: Deezer default player missing

Daroru — Thu, 21 Jul 2022 05:57:55 GMT

I've also noticed Deezer is no longer an option I can select; can play through app but not by asking smart speaker. Search for help brought me here. Seems very recent, not much help or comment available online.

Re: Deezer default player missing

EmandCeeTee — Fri, 22 Jul 2022 09:43:02 GMT

Thanks so much Cathal_S. I look forward to hearing what they say.😊

Re: Deezer default player missing

Cathal_S — Fri, 22 Jul 2022 10:13:09 GMT

Hi again,

This has been reported and is currently being investigated, I will let you know whenever we hear anything further.

Re: Deezer default player missing

EmandCeeTee — Fri, 22 Jul 2022 10:47:21 GMT

You're a star. Thanks so much.

Re: Deezer default player missing

Cathal_S — Fri, 22 Jul 2022 17:58:10 GMT

Hi @EmandCeeTee and @Daroru

I haven't heard anything from the Google Nest team yet but just checked my own Google Home app and the Deezer music service is back!

Could you please check your Google Home app and let us know if it is back for you?

Re: Deezer default player missing

Daroru — Fri, 22 Jul 2022 17:32:22 GMT

Hi there; yes! Mine is back too. Able to successfully re-link my account. Thank you. Very mysterious...!

Re: Deezer default player missing

EmandCeeTee — Sat, 23 Jul 2022 11:55:59 GMT

And just like that! It’s back! Awesome. Thanks

Re: Deezer default player missing

Azarco — Sun, 24 Jul 2022 21:02:45 GMT

Hey folks,

Cathal_S, thanks for the help!

We appreciate you in updating this thread about what's happening with your devices. Feel free to reply on this thread if you still need any help with your Google Nest devices.

Best,

Alex

Re: Deezer default player missing

Azarco — Wed, 27 Jul 2022 21:23:24 GMT

Hey everyone,

Checking back in to see if you still need help with this. Let us know, we'd love to help.

Thanks,

Alex

Re: Deezer default player missing

Daroru — Thu, 28 Jul 2022 04:40:31 GMT

Deezer's been working fine with my device since it reappeared on Google Home, thank you.

Re: Deezer default player missing

EmandCeeTee — Thu, 28 Jul 2022 11:32:45 GMT

Thanks Alex for getting back in touch. I for one are back up and running. Thanks a million for the help everyone.

Re: Deezer default player missing

Muddi — Sat, 30 Jul 2022 14:07:05 GMT

Hey folks,

Happy to hear that the issue is now fixed! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi

Re: Deezer default player missing

Azarco — Sun, 31 Jul 2022 20:35:55 GMT

Hey everyone,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex