topic Re: Password Reset Email in Apps / Account

Password Reset Email

Marsheffi — Wed, 13 Jul 2022 23:54:11 GMT

I’m not receiving an email when I request to reset my Nest password.

Re: Password Reset Email

MelbaDT — Tue, 19 Jul 2022 08:03:49 GMT

Hey Marsheffi,

Sorry to hear that you're unable to reset the password of your Nest account. I want to dig deeper into this.

A few questions — did you migrate your account to Google or are you signing into your Nest app using a non-migrated Nest account? Have you tried checking your the spam or junk folder of your inbox to make sure the email was not missed? Also, is your Nest account a Gmail address?

Best,

Melba

Re: Password Reset Email

MelbaDT — Thu, 21 Jul 2022 08:06:26 GMT

Hey there,

Checking back in — how's it going? Still need our help here?

Best,

Melba

Re: Password Reset Email

MelbaDT — Fri, 22 Jul 2022 08:18:36 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba