topic SmartThings linking problem with Home app in Apps / Account

SmartThings linking problem with Home app

OlaJ — Thu, 21 Jul 2022 10:37:46 GMT

Hi, all devices that i hade working in the Google Home app from linked in via SmartThings appear offline in the app and when i go into linked services the SmartThings isn't there anymore. Trying to add again and all looks good but the service doesn't seem to link correct. Same goes for Arlo, all cameras appears to be offline.

Br,

Ola

Re: SmartThings linking problem with Home app

OlaJ — Thu, 21 Jul 2022 11:17:31 GMT

Just an update on this issue. I got things working again after removing Google Home from SmartThings and then reconnect to SmartThings via Google Home app.

Re: SmartThings linking problem with Home app

Azarco — Sun, 24 Jul 2022 21:11:37 GMT

Hey OlaJ,

We appreciate all the details and the steps you've done to resolve this issue. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Best,

Alex

Re: SmartThings linking problem with Home app

Azarco — Wed, 27 Jul 2022 21:25:54 GMT

Hey OlaJ,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex