topic error -83905 in Apps / Account

error -83905

gkahangi — Thu, 21 Jul 2022 17:23:58 GMT

My speaker kept telling me to log into my google home app (even though its been working fine for years). So after several trouble shooting ideas I reluctantly decided to do a factory reset. Now, every time (factory reset twice) I try to connect it to my cell phone app (apple phone) it give me this message "The operation couldn't be completed. (kGSKErrorDomain error -83905". Please advise.

Re: error -83905

Char72 — Sun, 24 Jul 2022 03:26:22 GMT

I cannot get mine to connect either and I am getting the same error#. I even deleted and reinstalled still nothing!

Re: error -83905

xB4dD4dx — Sun, 24 Jul 2022 21:24:49 GMT

Same error reporting here too. Attempted reinstalling app. Factory reset the nest. Resetting phone, wifi, and nest. Updating phone. Verified phone language settings. Nothing seems to work.

Re: error -83905

Dhruvi — Tue, 26 Jul 2022 15:25:27 GMT

I have the same error message, please help!

Re: error -83905

Bob831112 — Sun, 31 Jul 2022 02:27:07 GMT

Same problem here!! I'm in Taiwan and I tried to change my region and language to English (US) as most forums advised, but it didn't help at all.

Re: error -83905

Muddi — Thu, 11 Aug 2022 16:59:23 GMT

Hey folks,

Thanks for sharing details about the issue, and my apologies for the late response here.

I know how challenging it is not having a working device when needed - let's dig deeper into this. When did the issue start? What specific Google Home/Nest device do you have? Where are you located? Have you tried using a different phone/tablet for set up?

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Let me know how it goes.

Cheers,

Muddi

Re: error -83905

jpaolucci1612 — Mon, 08 Aug 2022 15:15:05 GMT

So I'm having the exact same issue, and I had my roommate set up a hotspot using his phone while I tried to connect my 2nd gen Nest Mini. However, once prompted to connect the nest mini to the internet, the mobile hot spot was not an option to connect to, and when I selected my usual home wifi network to connect the mini to, I was prompted to disconnect my phone from the mobile hot spot and join my usual network. Upon doing this I was met with the same error code 83905.

Further help would be much appreciated.

Re: error -83905

Muddi — Thu, 11 Aug 2022 17:00:08 GMT

Hey jpaolucci1612,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: error -83905

Azarco — Mon, 15 Aug 2022 19:18:43 GMT

Hey jpaolucci1612,

Checking back in — have you had the chance to fill out the form?

Best,

Alex

Re: error -83905

Jeran — Thu, 18 Aug 2022 20:46:26 GMT

Hey there jpaolucci1612,

Just checking up on this thread, were you able to fill out the form that Muddi provided?

Best regards,

Jeran

Re: error -83905

Azarco — Sun, 21 Aug 2022 21:40:31 GMT

Hey folks,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Thanks,

Alex