topic Re: Error while adding device to a home/room in Google Home in Apps / Account

Error while adding device to a home/room in Google Home

amber22 — Wed, 23 Feb 2022 12:37:59 GMT

Hi All,

I am unable to add a new device (Sony Bravia Google TV) to my google home as a device. First of all , when i search for the device , it doesnt show up and i have to repeat the search almost ############ times and then suddenly it starts showing up .

Once it shows up , I try to add to my existing home and it asks to create a room. I select any standard room from the given list and it gives me the error "Unable to put the device into you home"

I tried everything from uninstalling, removing accounts , delete storage data , restarting systems etc for both my TV and mobile phone.

Re: Error while adding device to a home/room in Google Home

EdwardT — Wed, 09 Mar 2022 23:04:10 GMT

Hi amber22,

Thanks for reaching out. I'm sorry to hear that you're having an issue with adding your TV to the Google Home app. I'd love to know more about this and I have a few questions:

What's the model number of your TV?
Are there any other device on your Google Home app?

To isolate the issue, could you try adding another home to see if it will be added?

Looking forward to your response.

Thanks,

Edward

Re: Error while adding device to a home/room in Google Home

amber22 — Fri, 11 Mar 2022 20:18:12 GMT

Hi Edward,

Thanks for your response.

My TV Model is Sony Bravia X90J with Google TV OS

No there are no other devices in my Google home app . Only when I use CAST button on youtube from my mobile/laptop to my TV , that time Google Home shows my TV with volume control but other than that its not explicitly added as a device to any room/home.

Yes i tried to add my tv to another home as well , even trying to delete everything , re-install the apps on mobile as well uninstall google app updates on TV and started from scratch again as defined in my primary thread , but with no success.

Thanks

Amber

Re: Error while adding device to a home/room in Google Home

Bpblcleland — Fri, 08 Jul 2022 17:31:07 GMT

I am interested in an answer to this question, too.

Re: Error while adding device to a home/room in Google Home

Cathal — Fri, 15 Jul 2022 12:27:12 GMT

Also have the same problem with a Google Nest and looking for an answer

Re: Error while adding device to a home/room in Google Home

JoeMoulden — Thu, 21 Jul 2022 23:41:39 GMT

Same issue here

Re: Error while adding device to a home/room in Google Home

JoeMoulden — Thu, 21 Jul 2022 23:44:23 GMT

Same issue for me. Only happens with Bravia TV. Tried all of these solutions before messaging.

Re: Error while adding device to a home/room in Google Home

0xseb — Fri, 19 Aug 2022 12:05:43 GMT

Same issue here, tried updates/restarts/cache cleanups/downgrades. It is extremely annoying that Sony X94J "Google TV" is not handling the basics from its set of features. Google TV is not working with Google Home....

Re: Error while adding device to a home/room in Google Home

Sheefo85 — Sat, 03 Sep 2022 02:55:08 GMT

I have the exact same TV and the exact same problem as Amber. It used to work and be part of my home but not any more. Any one have any solutions on this

Re: Error while adding device to a home/room in Google Home

amber22 — Sat, 03 Sep 2022 05:56:05 GMT

Well , i even bought a new phone recently and the issue still persists.

Re: Error while adding device to a home/room in Google Home

Sheefo85 — Sat, 03 Sep 2022 13:00:20 GMT

Interesting. That's so strange. I ended up doing a reset of my tv yesterday factory fresh, it removed the tv from my google home app and when I went through the setup it added it and added it to the home I want. It's working now. So must of definitely been a glitch with the tv syncing to the Google home app on my phone. I hope you are able to resolve your issue soon.. it's definitely frustrating

Re: Error while adding device to a home/room in Google Home

Patdeman — Sun, 30 Oct 2022 11:20:40 GMT

any news on this issue? Same problem with my Sony Bravia TV

Re: Error while adding device to a home/room in Google Home

Juni — Fri, 04 Nov 2022 21:01:29 GMT

Hi folks,

Thanks for posting here in the Google Nest Community and sorry for the late response.

@Patdeman, sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Could you try to remove the TV directly from your Google account, then reset the TV and attempt to add it again on your Google Home app and see if it will make a difference?

Check these links to unlink it and let me know how it goes.

https://goo.gle/2UN4axN

https://goo.gle/36PBnwO

Thanks,

Juni

Re: Error while adding device to a home/room in Google Home

Patdeman — Sun, 06 Nov 2022 18:40:50 GMT

Hi Juni,

I’m unable to remove the TV. The cogwheel in the upper right corner is missing. The links in the message do not contain the TV so unlinking is a nogo

Re: Error while adding device to a home/room in Google Home

Princesss — Tue, 08 Nov 2022 04:44:22 GMT

Hi Patdeman,

Thanks for trying the steps. Can you please share a photo of the exact display you're getting on the Home app?

Best,

Princess

Re: Error while adding device to a home/room in Google Home

0xseb — Tue, 08 Nov 2022 06:39:07 GMT

Hi Juni!

What is funny (and maybe not) my TV died just after two weeks of usage and after motherboard replacement it works like a charm. Before that happened I have tried those steps:
- tv restarts, poweroff, reset to factory settings,
- linking to the different devices (from my account)

- linking to the different accounts
- updating the TV to the newest, but also downgrading the versions
- verified an attempt with different network setup (wired/2.4g/5g)
And maybe few more that I have tried and do not remember right now - but nothing worked at all 😉

Best regards!

Re: Error while adding device to a home/room in Google Home

Princesss — Wed, 09 Nov 2022 00:28:53 GMT

Hi 0xseb,

Thanks for responding. I appreciate all the details you've shared. Just to verify, is everything working good now on your end?

Best,

Princess

Re: Error while adding device to a home/room in Google Home

0xseb — Wed, 09 Nov 2022 05:47:55 GMT

Hi Princess!

Yes, everything works fine right now : )

Re: Error while adding device to a home/room in Google Home

Princesss — Thu, 10 Nov 2022 00:19:45 GMT

Hi 0xseb,

Thanks for updating us. It's good to know that everything is working flawlessly now.

Since this has been resolved, we'll consider this as complete and will lock the thread in 24 hours. Feel free to reach out anytime you need assistance with your Google Nest devices and the Community would gladly lend a hand.

Best,

Princess

Re: Error while adding device to a home/room in Google Home

amber22 — Thu, 10 Nov 2022 02:12:31 GMT

Just to infotm this thread was created by me and my prob is still unresolved. I am out of town till 15th nov thus will be able to try on 16th and send u the details of issues then.