topic Re: Removing account from product in Apps / Account

Removing account from product

Gillian1 — Fri, 08 Jul 2022 15:10:16 GMT

Anybody know how to remove an account from a nest thermostat?

No idea which email and password used to establish original Nest account. Want to migrate thermostat to new Nest account.

Thanks!

Re: Removing account from product

EdwardT — Tue, 12 Jul 2022 22:44:00 GMT

Hi Gillian1,

Thanks for reaching out. To remove the account on your Nest Thermostat, you would need to reset it back to the factory defaults. Please follow the steps on this link.

Let us know how it goes.

Thanks,

Edward

Re: Removing account from product

MelbaDT — Sat, 16 Jul 2022 01:39:37 GMT

Hey there,

Checking back in — have you had the chance to reset your thermostat by following the steps on the link provided by Edward above?

Best,

Melba

Re: Removing account from product

EdwardT — Mon, 18 Jul 2022 15:53:41 GMT

Hi Gillian1,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Removing account from product

EdwardT — Tue, 19 Jul 2022 16:10:03 GMT

Hi Gillian1,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Removing account from product

Gillian1 — Tue, 19 Jul 2022 16:41:01 GMT

Hi there,
Can you leave it unlocked so I can still view it? I am unable to test this out till this weekend.

Re: Removing account from product

EdwardT — Tue, 19 Jul 2022 17:15:30 GMT

Hi Gillian1,

Thanks for letting us know. No worries, I'll keep it open until you get to try the steps. Let us know the results!

Thanks,

Edward

Re: Removing account from product

Gillian1 — Tue, 19 Jul 2022 17:31:16 GMT

Thank you! 🙂

Re: Removing account from product

MelbaDT — Sat, 23 Jul 2022 01:15:08 GMT

Hey there,

You're welcome — we'll be waiting for your update.

Best,

Melba

Re: Removing account from product

Gillian1 — Tue, 26 Jul 2022 03:15:33 GMT

Hi there,

I was taking this step in preparation for selling my home and leaving the thermostat behind. After reviewing all the instructions, I have decided to wait until closing to take the step of resetting the thermostat.

I will save the link you provided and try it whenever the house closes. If I have problems at that time, I’ll reach out then.

Thank you so much for the help and follow up!

Gillian

Re: Removing account from product

MelbaDT — Tue, 26 Jul 2022 05:29:41 GMT

Hey Gillian1,

I understand and thanks for keeping us posted. I'll then go ahead and lock this thread after a day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,

Melba