topic Re: Google Home Speakers no longer use preferred news sources in Apps / Account

News preferences being ignored

Sooji — Sat, 16 Jul 2022 10:20:06 GMT

I noticed my morning routine started out per usual but my news sources went from Reuters (one I allow) to suddenly playing Fox News (something I very intentionally do not allow). It happened yesterday and again today. I believe there's a bug related to preferred news sources.

Removing and resubmitting preferred news sources did not fix this issue. I noticed other reddit users also have this issue but didn't see a thread here:
https://old.reddit.com/r/googlehome/comments/vznf15/google_is_not_playing_some_of_my_news_sources/

Re: News preferences being ignored

JillG — Sat, 16 Jul 2022 17:02:59 GMT

Hi @Sooji

I empathize..ugh.

I will escalate your post and that reddit link to the Community Specialists for visibility on this issue with the news sources.

In the meantime try clearing the app cache to the Google and the Google Home apps.

Jill

Re: News preferences being ignored

JillG — Sun, 17 Jul 2022 15:09:30 GMT

Try asking for "my news" and see if that helps. Another of our volunteer experts here is experiencing exactly the same issue and found that to be a workaround.

I've escalated this and will keep you updated if I hear anything back.

Nest Hub Plays the wrong news

Endru1 — Sun, 17 Jul 2022 22:11:11 GMT

Hi All

I have a Google Nest Hub 2nd Gen.

I have a routine that includes playing the news. I have configured the news services I wish to listen to in the home App, and this has been working for about a year new. Now all of a sudden when I play the routine on the Nest Hub, it includes a whole bunch of news services that I do not want to listen to, and did not select. When I check the Google Home app, the news selection is as I originally had it. If I run the routine off my phone, then the correct news services are played.

I have disconnected the Nest Hub from the power, and turned it back on again, but this hasn't seemed to fix the issue.

Does anyone have any ideas what is going on, or how I can get the correct news playing on the Nest Hub again?

Many Thanks

Re: News preferences being ignored

Sooji — Tue, 19 Jul 2022 21:30:21 GMT

Thanks Jill. I'll give this a shot tonight and let you know. I got fox news again this morning unfortunately.

EDIT: No luck unfortunately with "my news"

Re: Nest Hub Plays the wrong news

Michaeltippett — Sun, 17 Jul 2022 23:36:04 GMT

Display michael,s clock

Re: Nest Hub Plays the wrong news

Jedcrandy — Mon, 18 Jul 2022 05:15:58 GMT

This is EXACTLY what I'm experiencing! I also tried to reset the device and even checked my firmware versions. Nothing. The routine works as intended with the correct news outlets on my phone (Pixel 6), but not on any of my nest devices.

Re: Nest Hub Plays the wrong news

Samy1 — Mon, 18 Jul 2022 06:19:20 GMT

Same here! Probably, and hopefully, a Google problem that will be fixed shortly.

Re: Nest Hub Plays the wrong news

Pglezlatapi — Mon, 18 Jul 2022 11:51:04 GMT

I'm having the same problem. Hopefully someone posts a solution soon

Re: Nest Hub Plays the wrong news

Boo1 — Mon, 18 Jul 2022 12:15:59 GMT

I’m having a similar problem; wrong news service is playing, except mine is not a routine, it happens after I request “play the news”

just started a couple of days ago. Tried all the things. Hopefully someone has an answer soon

Re: Nest Hub Plays the wrong news

joachimL — Mon, 18 Jul 2022 18:00:47 GMT

same here. Happened first on july 15th and always since then

Re: News preferences being ignored

JillG — Mon, 18 Jul 2022 22:15:10 GMT

Our Community Specialist asked if you could clear the sources again to see if that helps-- I realize you may have already done this-

Open the Google Home app.
At the top-right, tap the account icon.
Tap Assistant Settings > News
Choose Add news sources to select additional news providers, or tap to remove existing news providers.
Make sure all apps are updated.

Re: Nest Hub Plays the wrong news

Case — Tue, 19 Jul 2022 02:28:34 GMT

Exactly the same issues for me as well. Additionally, an update a while back made the Google assistant lists (e.g., shopping list) unable to be rearranged. Still hasn't been fixed. Google, stop messing up your services!

Re: Nest Hub Plays the wrong news

VaughnW — Tue, 19 Jul 2022 14:49:29 GMT

Ad me to the list. Love my google home products, but hate their updates that break thing way too often

Re: News preferences being ignored

Sooji — Tue, 19 Jul 2022 15:24:22 GMT

Thanks Jill, no luck.

To be clear what I'm doing, I just ask my google home "Hey Google, play my news" or "Hey Google, good morning" and listen. In the past, it'd play ABC news and then Reuters. It now plays Reuters into Fox News.

Google Home Speakers no longer use preferred news sources

jruby19 — Tue, 19 Jul 2022 17:04:37 GMT

My google home max and my next audio no longer are playing the news from my preferred sources list, they're playing from what I assume is the default list. I've checked my settings on the google home app and they haven't changed. Any ideas?

Re: Nest Hub Plays the wrong news

Kaldii — Tue, 19 Jul 2022 19:46:43 GMT

Looks like I’m not alone. I thought it was something funky going on because I got a new phone around the same time. It’s reassuring to find out it’s not just me

Re: Nest Hub Plays the wrong news

Samy1 — Tue, 19 Jul 2022 20:01:37 GMT

Mine is working as expected again since this morning. 19 july.

Re: Google Home Speakers no longer use preferred news sources

Dducc — Tue, 19 Jul 2022 20:51:04 GMT

Same thing happening to me. I've tried all the suggestions and they do no resolve the problem.

Re: Nest Hub Plays the wrong news

Bowiebunny — Wed, 20 Jul 2022 09:56:13 GMT

Try to disconnect all other accounts that you have connected to ur google hub!! It worked for us 🙂