topic Re: Samsung SmartThings integration with Nest Services in Apps / Account

Samsung SmartThings integration with Nest Services

Crooksie — Mon, 18 Jul 2022 21:18:26 GMT

Hi, I still have issues linking my Google Nest Doorbell to SmartThings.

I purchased a new Google Nest Doorbell (battery), not the old nest hello doorbell.. and want to integrate it with SmartThings but when, in SmartThings I go to add a Google Nest device, I select the device from the list of products, , then it tries to link to nest services and a message says "it looks like you don't have a device supported by Samsung SmartThings", yet the step prior, the device was available in SmartThings to choose from and it's the nest integration that doesn't work. I had to register with nest in order to setup the device from memory but the cameras are only available in the Home app.

Super frustrating.

Re: Samsung SmartThings integration with Nest Services

JillG — Mon, 18 Jul 2022 22:24:03 GMT

Hi,

My understanding is that the wired doorbell was able to integrate to the Smartthings environment but the battery Nest doorbell does not.

Re: Samsung SmartThings integration with Nest Services

JenningsPat — Sun, 24 Jul 2022 07:57:31 GMT

Hi,

I’m having the same issue.

I have 2 wired outdoor Nest cameras, and Google is not supporting their integration to SmartThings. (According to some other posts I’ve read).

Google please prioritise and resolve this - it’s a bit ridiculous - especially as the integration used to work under the Nest app.

Please advise thanks

Re: Samsung SmartThings integration with Nest Services

Brad — Thu, 28 Jul 2022 22:15:48 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you for your help, @JillG!
Best regard,
Brad

Re: Samsung SmartThings integration with Nest Services

JenningsPat — Thu, 28 Jul 2022 22:27:14 GMT

Hi Brad,

I havnt been able to find any solution to this - so problem still exists for me anyway

Thanks

Re: Samsung SmartThings integration with Nest Services

Brad — Fri, 29 Jul 2022 15:04:25 GMT

@JenningsPat

I am afraid that if you have the wired doorbell, it is not compatible with smartthings. I can send in the feedback for you, but I cannot make any changes I'm afraid.

Best regards,

Brad

Re: Samsung SmartThings integration with Nest Services

Princesss — Tue, 02 Aug 2022 23:47:17 GMT

Hi everyone,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Samsung SmartThings integration with Nest Services

Princesss — Thu, 04 Aug 2022 00:49:15 GMT

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess