topic Can't swipe past the clock in Apps / Account

Can't swipe past the clock

johnisme — Fri, 29 Jul 2022 18:24:35 GMT

Hi,i have a nest hub where it I can't swipe past the clock,when i try and swipe it goes back to the clock,i have fully reset the hub and it will work properly for the day but when i wake up it's back to being stuck on the clock,

What i have to do is unplug the power and plug it back in for it to swipe to my other device controls such as my light switches,the voice commands still work.

Re: Can't swipe past the clock

Azarco — Tue, 02 Aug 2022 17:47:28 GMT

Hey johnisme,

We're sorry for the trouble this may have caused you — let me help you out.

When did it start? Also, what's the cast firmware and software version of your Google Nest Hub?

Thanks,

Alex

Re: Can't swipe past the clock

Princesss — Fri, 05 Aug 2022 23:32:24 GMT

Hey johnisme,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Can't swipe past the clock

johnisme — Sat, 06 Aug 2022 03:35:29 GMT

Hi,the nest hub has been working good for the last few days,i will keep an eye on it to see if it acts up again.

Re: Can't swipe past the clock

Princesss — Tue, 09 Aug 2022 05:55:40 GMT

Hi johnisme,

Thanks for responding. Glad to know that it's already working. I'll keep this case open for 3 more days and let us know if you notice any changes.

Best,

Princess

Re: Can't swipe past the clock

Azarco — Sun, 14 Aug 2022 21:38:41 GMT

Hi johnisme,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,
Alex