topic Re: Swann cameras not streaming in hime app anymore in Apps / Account

Swann cameras not streaming in hime app anymore

Highside23 — Sat, 02 Jul 2022 12:41:31 GMT

Hi,

My cameras all used to stream to my phone and chrome casts in my tvs. Now they no longer do.

They all show up in the app, and say connecting but don't.

I have tried unlinking and relinking my swann account.

Anyone else having this or solved it?

Thanks

Re: Swann cameras not streaming in hime app anymore

Muddi — Thu, 07 Jul 2022 22:53:26 GMT

Hey Highside23,

Thanks for sharing details about the issue here. My apologies for the delays.

I know how convenient it is to be able to stream your Swann camera on your TV and phone. To confirm, do you have a Google Home/Nest device? Are you able to stream the camera from the native app? Are you casting it from your phone to TV?

Looking forward to your response.

Cheers,

Muddi

Re: Swann cameras not streaming in hime app anymore

Azarco — Mon, 11 Jul 2022 20:08:18 GMT

Hey Highside23,

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Best,

Alex

Re: Swann cameras not streaming in hime app anymore

Highside23 — Mon, 11 Jul 2022 20:41:37 GMT

Hi,

I have a chromecast in the TV. The Swann app works fine. I used to be able to view the feed on the Google home app, and say "Hey Google, stream driveway to living room tv" and the fees would show up on the TV. Now neither of these things happen

Re: Swann cameras not streaming in hime app anymore

Azarco — Mon, 11 Jul 2022 21:16:34 GMT

Hey Highside23,

What Google Nest device you're using in streaming your Swann camera to your Chromecast? Have you tried rebooting your device together with your router to refresh the connection?

Thanks,

Alex

Re: Swann cameras not streaming in hime app anymore

Jeran — Fri, 15 Jul 2022 19:11:43 GMT

Hey there Highside23,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Swann cameras not streaming in hime app anymore

Highside23 — Fri, 15 Jul 2022 20:35:03 GMT

Hi,

Yes they have both been rebooted and no change. Sorry I don't understand what you mean what nest device am I using, unless you mean the chromecast?

Thnaks

Re: Swann cameras not streaming in hime app anymore

Muddi — Sat, 30 Jul 2022 13:28:01 GMT

Hey Highside23,

Apologize for the delays. Chiming in to ensure everything is covered here. To confirm, do you have a Google Home/Nest device? If yes, what type of Google Home/Nest speaker or display do you have? Have you tried resetting your Chromecast and Google Home/Nest device?

Looking forward to your response.

Cheers,

Muddi

Re: Swann cameras not streaming in hime app anymore

Muddi — Tue, 02 Aug 2022 14:23:24 GMT

Hey Highside23,

I just wanted to follow up on this. Feel free to respond on this thread, and we're glad to assist you further.

Cheers,

Muddi

Re: Swann cameras not streaming in hime app anymore

Muddi — Wed, 03 Aug 2022 15:03:02 GMT

Hey Highside23,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Swann cameras not streaming in hime app anymore

Highside23 — Thu, 04 Aug 2022 08:25:00 GMT

Hi,

Sorry not sure how to make it much clearer than what I have already said. I use a chromecast in the tvs and a Samsung android phone, or nest mini speakers. And the cameras no longer stream on to the TV when I ask google to show them. Also now the TV won't turn on when I ask Google to turn it on now either. I'm getting rather disillusioned with Google to be honest.

Re: Swann cameras not streaming in hime app anymore

Muddi — Thu, 04 Aug 2022 13:40:48 GMT

Hey Highside23,

Thanks for that information. To confirm, have you tried resetting your Chromecast and Google Nest Mini? Also, what type of Chromecast device do you have?

Cheers,

Muddi

Re: Swann cameras not streaming in hime app anymore

Highside23 — Thu, 04 Aug 2022 15:13:01 GMT

Hi,

Yes everything has been reset. The Google mini is a nest 2nd gen. I also tried it from my phone (Samsung s22), my soundbar (LG with built in Google assistant), my watch (Samsung galaxy), Google nest hub, and all my other nest mini 2nd gens (6 of them).

It works through none of them.

Regards,

Re: Swann cameras not streaming in hime app anymore

Muddi — Sun, 07 Aug 2022 05:11:41 GMT

Hey Highside23,

Thanks for that added information. To confirm, did you check with Swann support team if they received similar issues like this?

Muddi