topic Re: payment by Nest and by Google in Apps / Account

payment by Nest and by Google

HenkFolklore — Fri, 05 Aug 2022 11:28:32 GMT

Hello,

I discovered that I have been getting double charged for my Nest subscription since November of 2021 when Google took over Nest and changed plans (being charged for my old plan that does not exist anymore and the new one). I've contacted Google multiple times without a solution. I have no way of canceling my old subscription since it's not active under my account.
Does any one have any advice for how to get this resolved? When I call Google they assure me they are working on the issue and will get back to me in 1-2 business day, only to tell me they need more time and get back to me in 1-2 more business days. This has been going on for a week where I just keep getting pushed around. I have had Nest for 3 years and enjoy the service, but am ready to cancel and ask the credit card company to block the charges. The lack of resolution is frustrating and disappointing.

Re: payment by Nest and by Google

David_K — Fri, 05 Aug 2022 22:57:31 GMT

Sorry to hear about this. I've shared this with the Google Nest community team, who can help check on possible options and next steps.

Re: payment by Nest and by Google

janthadeus — Sat, 06 Aug 2022 23:04:01 GMT

Hi folks!

Thanks for escalating @David_K.

HenkFolklore, I'm sorry that you got double charged for your Nest Aware subscription. Let's get to the bottom of this. Could you please share the case number related to the interaction with our support team so I can have it reviewed?

Regards,

Re: payment by Nest and by Google

HenkFolklore — Mon, 08 Aug 2022 07:29:45 GMT

the option is to pay back my payment of januari 1. and stop the next psyment if nest

Re: payment by Nest and by Google

janthadeus — Thu, 11 Aug 2022 01:33:39 GMT

Hi HenkFolklore

Got it. I'd really love to help you with this. Thanks for the heads up! Could you please help me with the requested information above?

Best,

Re: payment by Nest and by Google

janthadeus — Sun, 14 Aug 2022 05:48:55 GMT

Hi HenkFolklore,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

Re: payment by Nest and by Google

HenkFolklore — Sun, 14 Aug 2022 09:43:30 GMT

still no contact with Nest abouth my payments.

have you a emailadres for contacts with Nest. so i can talk abouth my payment

Re: payment by Nest and by Google

janthadeus — Mon, 15 Aug 2022 05:50:51 GMT

Hi there,

I'm sorry to hear that. You may reach out to our Google Store support team to help you further with your payment issues. Fill out the form and someone from their team will call you back to help.

Regards,

Re: payment by Nest and by Google

janthadeus — Thu, 18 Aug 2022 05:52:54 GMT

Hi HenkFolklore,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

Re: payment by Nest and by Google

Jeran — Fri, 19 Aug 2022 19:22:35 GMT

Hey HenkFolklore,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran