topic Re: Wifi mesh light bulbs in Apps / Account

Wifi mesh light bulbs

MizzRT — Wed, 13 Jul 2022 07:57:01 GMT

I just got wifi mesh light bulbs that initially set up through the company app (Kogan SmartHome)) & then you can authorize use with Google Home.

They are showing in my GHome but continually say they are 'offline. I can use the Kogan app but want to have everything running through my Mini...any suggestions?

Re: Wifi mesh light bulbs

PetaM — Mon, 08 Aug 2022 01:07:42 GMT

Did you work out how to make it respond in Google Home? I'm having the same problem 🙂

Re: Wifi mesh light bulbs

Coggys — Sat, 03 Dec 2022 02:05:14 GMT

Did u discover the problem? I’m having same problem

Re: Wifi mesh light bulbs

Coggys — Sat, 03 Dec 2022 02:06:01 GMT

Did u solve the issue? Same issues here??? Very frustrating

Re: Wifi mesh light bulbs

burakdmrts — Fri, 10 Mar 2023 23:56:00 GMT

I am having the same problem.

Re: Wifi mesh light bulbs

LovelyM — Tue, 28 Mar 2023 21:25:02 GMT

Hello everyone,

Thanks for reaching out. Let's get this sorted out.

@burakdmrts, a few questions: are you also using Kogan SmartHome? How many smart lights do you have? What troubleshooting steps have you tried?

Go ahead and rename your smart lights in the Google Home app. Once done, ask your Google Home or Nest device to "sync the devices" and check if that fixes the issue.

Let me know how it goes.

Cheers,
Lovely

Re: Wifi mesh light bulbs

LovelyM — Fri, 31 Mar 2023 22:43:54 GMT

Hi folks,

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best,
Lovely

Re: Wifi mesh light bulbs

LovelyM — Tue, 04 Apr 2023 15:56:02 GMT

Hello there,

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,
Lovely