topic Re: Unable to migrate to Nest to google account in Apps / Account

Unable to migrate to Nest to google account

CATRobotics — Tue, 02 Aug 2022 22:03:05 GMT

Hello,

I am having trouble migrating my Google Nest account properly. When I select login with Nest account and use my gmail, I am able to access all of my existing cameras and see my thermostat etc. but when I select login with Google (using the same email address) I cannot see any of my devices. Will someone please advise on how I can properly migrate these accounts to streamline this process? We have multiple users accessing and would like to reduce confusion on how to login properly.

Thanks!

Re: Unable to migrate to Nest to google account

Princesss — Wed, 03 Aug 2022 05:00:01 GMT

Hi CATRobotics,

Thanks for reaching out.

Sorry to hear about what you're experiencing right now with migrating your account. Let's go ahead and check if these settings are met:

If you migrate your Nest Account to a Google Account, your experience of your Nest home and products will change. Migration is optional, and once completed, is not reversible, so it’s important to understand the changes that migration will bring before you start.

Here are some key things that will happen when you migrate:

You’ll remove all Works with Nest connections.
You will no longer be able to use the Nest app on Apple TV or on Android TV.
Home members may lose access and need to be re-invited.
After migration, home membership is managed with the Google Home app.
Your data will be handled according to Google’s Privacy policy.
You’ll be subject to the Google Terms of Service and these Nest Terms of Service.

We recommend that you read all the information in the Important changes when you migrate and Privacy and Terms of Service sections to help decide if migration is right for you at this time.

You can only link one Google Account to one Nest Account.

On your mobile device, download the latest version of the Nest app from Google Play.
Check that you have an eligible Google Account.
1. If you don’t have one, you will need to create a new Google Account.
Open the Nest app and, if asked, sign in.
Tap Settings Account verify that you’re signed in with the account you want to migrate.
1. To migrate a different Nest Account, tap Sign out at the bottom of the screen sign in with the account you want to migrate.
Tap Migrate to a Google Account.
Follow the in-app instructions.

Hope this helps.

Best,

Princess

Re: Unable to migrate to Nest to google account

Princesss — Sun, 07 Aug 2022 02:59:55 GMT

Hi CATRobotics,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Unable to migrate to Nest to google account

Princesss — Tue, 09 Aug 2022 05:21:31 GMT

Hi CATRobotics,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

Re: Unable to migrate to Nest to google account

Sara49 — Wed, 02 Nov 2022 11:06:18 GMT

Hi - I have not migrated to google and I know this from following your instructions. I'm still able to log in with my nest account, and there it shows I should complete the migration but fails. I'm having troubles because I'd like to subscribe to nest aware but am unable to as far as I can tell. Please help.

Re: Unable to migrate to Nest to google account

Jake — Wed, 02 Nov 2022 20:28:11 GMT

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some details that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Unable to migrate to Nest to google account

Sara49 — Thu, 03 Nov 2022 00:07:40 GMT

Hi yes I’m still having trouble

Re: Unable to migrate to Nest to google account

janthadeus — Thu, 03 Nov 2022 01:10:15 GMT

Hi folks,

We appreciate you for trying. Let’s sort this out — a few questions: was there an error message that you received? What’s the make and model of your phone? Also, are you using a personal Gmail or a Google Workspace account?

I appreciate your help here, Jake.

Thanks,

Re: Unable to migrate to Nest to google account

Sara49 — Thu, 03 Nov 2022 13:04:16 GMT

The messages I received are “This Google about is already linked with another nest account. Please select another Google Account”.

However, this is incorrect. I noticed when I get this message, in my Google account it does appear that the nest account is linked (I look at 3rd party permissions and sharing settings in my google account). I then deleted this and tried again, same thing happened (about three times). I proceeded to try with my husbands google account - same result. We also deleted and tried again.

I’m currently on an iPhone 14, latest iOS. My husband has an iPhone 13.

Both accounts we attempted to use are personal Google accounts.

Thanks,

Sara

Re: Unable to migrate to Nest to google account

janthadeus — Tue, 15 Nov 2022 03:04:30 GMT

Hey Sara49,

I appreciate your patience here. Thanks for sharing that information. By the looks of it, the email address you're trying to migrate to your Nest account has already been migrated. You can link only one Google Account to one Nest Account. If the Google Account you want to migrate to is already linked with a Nest Account, you have two options. You can either:

Use the Google Account that’s linked to another Nest Account.

Sign into the Nest app with your Nest Account.
Disconnect all your devices.
Sign out of the Nest app.
Select Sign in with Google > sign in with the linked Google Account.
Reconnect your devices.

Or use a new Google Account.

Create a new Google Account.
Migrate your Nest Account to the new Google Account.

It’s not possible to unlink a Google Account and Nest Account that have already been linked to each other.

Let me know how it goes.

Best,

Re: Unable to migrate to Nest to google account

janthadeus — Thu, 17 Nov 2022 03:16:18 GMT

Hi there,

It's me again. I want to make sure you're all good — did those steps work?

Regards,

Re: Unable to migrate to Nest to google account

EdwardT — Fri, 18 Nov 2022 05:41:51 GMT

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Unable to migrate to Nest to google account

Di66 — Sun, 20 Nov 2022 20:04:16 GMT

I have deleted all nest data and app now I can’t get any of it to work,

Re: Unable to migrate to Nest to google account

Di66 — Sun, 20 Nov 2022 20:07:01 GMT

Ok thank you I’m thinking about re setting everything because it did delete anything it still has an owner.

Re: Unable to migrate to Nest to google account

janthadeus — Mon, 21 Nov 2022 00:39:53 GMT

Hey there,

Sara49, how’s it going? Still need our help?

Di66, I wanna make sure you’re all good — did those steps you tried work?

Thanks for chiming in, Edward.

Best,

Re: Unable to migrate to Nest to google account

Di66 — Mon, 21 Nov 2022 00:43:17 GMT

No nothing has worked I deleted everything and thought It would still work so I guess I’m going to do a hard reset on the products we have and re install them.

Re: Unable to migrate to Nest to google account

Di66 — Mon, 21 Nov 2022 00:43:53 GMT

Thanks for checking in on me ❤️

Re: Unable to migrate to Nest to google account

janthadeus — Mon, 21 Nov 2022 06:25:52 GMT

Hi Di66,

You're welcome! Sounds like a plan! Keep us posted.

Thanks,

Re: Unable to migrate to Nest to google account

janthadeus — Thu, 24 Nov 2022 06:47:57 GMT

Hey there,

Checking back in — how's it going? Still need our help?

Regards,

Re: Unable to migrate to Nest to google account

Jeran — Fri, 25 Nov 2022 17:17:29 GMT

Hey everyone,

Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran