topic Re: Issues removing (LG) TV from Google home in Apps / Account

Issues removing (LG) TV from Google home

LuckyB — Fri, 04 Feb 2022 13:01:36 GMT

Hi,

I wanted to add my (LG webOS6) TV to goolge home. This was possible using remote control on the TV, workflow was similar as adding a NestHub or Mini to google home etc.

Afterwards the Status of the TV was in a loop "Connecting-->Not responding". Since I wasn't able to fix it I tried a factory reset on the TV and tried again, finally with the same issue.

Linking the TV in the LG app (LG ThinQ) and connecting LG ThinQ account o the "Linked services" it finally worked.

But now I'm having three TVs in my home app, and the two devices created at the beginning are not working and I'm not able to delete them from google home.

Error message:"Only owners can unlink" (translated from german, so could be differnent message in case english is used, original message shown is "Nur Inhaber können eine Verknüpfung aufheben".)

Unlinking "LG ThinQ" removes the working TV, but no chance to remove the two not responding devices created at the beginning, also integration only shows "Device Typ: TV".
While the LG ThinQ integration shows:
Connectd: LG ThinQ
Name: from LG ThinQ: TV
Device typ: TV

Maybe anyone has an idea how I can delete the not working TVs from my google home app?

Thanks a lot

Re: Issues removing (LG) TV from Google home

viking74 — Mon, 28 Mar 2022 06:59:44 GMT

Following- have same issue

Re: Issues removing (LG) TV from Google home

Billy95 — Thu, 28 Apr 2022 20:50:42 GMT

Same issue

Re: Issues removing (LG) TV from Google home

Jake — Thu, 12 May 2022 19:26:19 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Issues removing (LG) TV from Google home

LuckyB — Sat, 14 May 2022 07:10:22 GMT

Hey Jake,

Sound great!

I'm still having the same issue.

When I open the television in google home there is this toggeling state between "connecting->no response".
If I try to delete it I get the error only owner can remove the device (translated from german so could be slightly different).
Also tried to move it to a new "home" and to delete the home, but then its not possible to delete the home.

Thanks

Re: Issues removing (LG) TV from Google home

jspeciner — Thu, 19 May 2022 16:36:04 GMT

I'm having this problem as well. Google "Support" suggests things like deleting the Home and starting over, using a different email address for Google Home, and contacting LG (because they can somehow fix things in Google's app). LG has no clue what's going on. This is a Google Home app not working as it should problem.

Re: Issues removing (LG) TV from Google home

jspeciner — Thu, 19 May 2022 20:46:33 GMT

In the meantime, I just made a "Zombies" room and put "[Old LG TV]" in it. Down at the bottom, out of sight, out of mind. Wish I didn't need to resort to this kind of gimmickry.

Re: Issues removing (LG) TV from Google home

WickedStepMom — Thu, 09 Jun 2022 11:36:15 GMT

Yes, same issue and can't delete either of the listed LG TVs....very annoying 😠.

Re: Issues removing (LG) TV from Google home

jspeciner — Thu, 09 Jun 2022 12:20:50 GMT

Am I the only one who’s noticed that this seems to be a matter of how the services connected to one another in the past and how they connect now? The TV(s) we can’t delete are connected via the version where we had to ask Google to ask LG to do something (which worked 60% of the time). On the current connection, we just ask Google to do something to the TV (and it works way more consistently).

No one else’s LG connection just stopped working one day and they had to reconnect Google and LG, only to find the non-working connection stuck in “offline” on their Home app?

Re: Issues removing (LG) TV from Google home

Chadillac — Mon, 11 Jul 2022 23:43:03 GMT

Just to add to this I have tried completely unlinking my LG account and the TVs don't go away.

Then when you try to delete them it says unlink service.

I have 54 devices on 9 rooms so creating a new home is not an option. Just for grins I did create an entirely new LG account and it only shows 1 device when I link it to Google home, but the other 3 TVs are still just stuck. 2 of them are duplicates of the same TV and another is one that was returned due to issues with it. But they just won't go away.

Any other help would be greatly appreciated!

Re: Issues removing (LG) TV from Google home

LaputaFantasy — Sat, 30 Jul 2022 16:59:18 GMT

For those who have Zombie TVs in your Google Home App, I found a solution.

Edit: I'm using a Samsung S21

I repeat, I HAVE FOUND A SOLUTION.

Touch the name of the room the TV is in (in my case it's the basement, where it says "Basement, 6 devices").
Click the gear icon
Choose the TV (in my case, the "Basement TV")
"Remove Device" in red is at the bottom of the screen.
Rejoice!

YAYYYY! WOOHOO!

Re: Issues removing (LG) TV from Google home

ITTom80 — Sat, 30 Jul 2022 07:04:26 GMT

Couldn’t get this to work using latest Google Home app on iOS 15.6, or iPadOS 15.6. There is no remove device in red at the bottom of the screen. Can I ask, what device did you use?

Re: Issues removing (LG) TV from Google home

Chaosjokar — Sat, 30 Jul 2022 11:56:42 GMT

Same Problem , the postet solution isnt working for me.

3 dead linked TV, with Connection issues, 1 i could Switch in another Home and then there ist even one that says i have no right to Switch it ....

Re: Issues removing (LG) TV from Google home

LaputaFantasy — Sat, 30 Jul 2022 16:59:43 GMT

Android. Have you touched the name of the room it's in?

Re: Issues removing (LG) TV from Google home

LaputaFantasy — Sat, 30 Jul 2022 17:00:15 GMT

Have you followed my instructions exactly? It starts by touching the name of the room it's in

Re: Issues removing (LG) TV from Google home

LuckyB — Tue, 02 Aug 2022 07:14:00 GMT

Unfortunatly also not working for me.
Using Android.

(And yes I started with touching the name of the room it's in)

Re: Issues removing (LG) TV from Google home

Chadillac — Sat, 13 Aug 2022 06:39:21 GMT

Where the option to delete the device would normally be, there is an option to unlink LG Thinq app. It's not user error. Your click delete solution doesn't work.

Re: Issues removing (LG) TV from Google home

Chadillac — Sat, 13 Aug 2022 06:54:43 GMT

Screenshots to further my case.

Re: Issues removing (LG) TV from Google home

Max65 — Tue, 04 Oct 2022 18:43:49 GMT

Anyone have a soluction?

😞

Re: Issues removing (LG) TV from Google home

cardinalky — Thu, 06 Oct 2022 03:04:44 GMT

Same problem here