topic Re: Radio has disappeared from Google home in Apps / Account

Radio has disappeared from Google home

EllenR9 — Fri, 19 Aug 2022 08:15:26 GMT

Having worked since we first set up the system I ask Google to play ... radio every day. Today it tells me it can't do that. I've looked in the media section of Google home and Radio has gone! How do I add it again?

Re: Radio has disappeared from Google home

Rhubarb — Fri, 19 Aug 2022 08:37:32 GMT

Same here … it just keeps saying I dont know and giving me search info

Re: Radio has disappeared from Google home

EllenR9 — Fri, 19 Aug 2022 09:21:21 GMT

If you click on the media icon on the phone so it no longer says Radio as an option. I've now been on to Google chat & they're going to send an update 'over the air'. I hope it works, it's so irritating

Re: Radio has disappeared from Google home

Rhubarb — Fri, 19 Aug 2022 10:06:42 GMT

Hope it helps you. Its weird altho it plays BBC radio it wont play LBC … no option for radio has ever shown on mine… will contact them. Thanks.

Re: Radio has disappeared from Google home

Azarco — Tue, 23 Aug 2022 17:43:38 GMT

Hey folks,

We're sorry you're having trouble playing Radio on your Google Home devices, let's see what's going on.

What's the exact command you've used in playing radio? Have you tried reinstalling your Google Home app? Also, can you still play regular music on your speakers? Could you try resetting your speakers to see if that works?

Thanks,

Alex

Re: Radio has disappeared from Google home

EllenR9 — Tue, 23 Aug 2022 21:52:04 GMT

It has nothing to do worth the command I use or my speakers. The fact is that Google have removed the availability of Radio on the media settings.

I have been on live chat with Google, uninstalled the app, I have followed all their instructions & even they didn't know the solution. They told me they would escalate it & let me know. To date, nothing!

Re: Radio has disappeared from Google home

Azarco — Wed, 24 Aug 2022 00:46:19 GMT

Hey EllenR9,

Thanks for letting us know. Since you contacted our support team, could you share the case ID so that we can follow-up with them? Also, what country are you located in?

Best,

Alex

Re: Radio has disappeared from Google home

Azarco — Sat, 27 Aug 2022 20:48:25 GMT

Hey EllenR9,

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Cheers,

Alex

Re: Radio has disappeared from Google home

Azarco — Sun, 28 Aug 2022 21:06:40 GMT

Hey folks,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

Re: Radio has disappeared from Google home

EllenR9 — Sun, 28 Aug 2022 21:39:14 GMT

Yes, there has still been no update to correct this. There is still no option to play the radio & Tunein it's still not an option. When will Google do something to rectify this?

Re: Radio has disappeared from Google home

Azarco — Mon, 29 Aug 2022 00:40:22 GMT

Hi EllenR9,

Have you had the chance to contact our support team? If so, please provide the case ID so that we can follow-up with them.

Best,

Alex

Re: Radio has disappeared from Google home

Azarco — Thu, 01 Sep 2022 00:43:37 GMT

Hey EllenR9,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Alex

Re: Radio has disappeared from Google home

Azarco — Sat, 03 Sep 2022 16:27:24 GMT

Hello EllenR9,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Kind regards,

Alex