topic Connecting govee home in Apps / Account

Connecting govee home

robnin — Sat, 20 Aug 2022 21:48:09 GMT

Hy,

I tried to connect my Govee home account to the Google home app with one LED strip,

but when i try to log in it said that i don't have any device's on my account (but i do), and it also said that it can be because of a temporary error so i had to try a few minutes later again.

But it has stil the same result.

What do i do? I have done this like SO many times, it also glitches when i try to connect other account from other company's.

Please help me, i would really appreciated!

Re: Connecting govee home

David_K — Sun, 21 Aug 2022 10:07:25 GMT

Is it a Wi-Fi or Bluetooth enabled LED strip? Only Wi-Fi enabled devices will show up in the Google Home app.

Is location services enabled for your Google Home app?

Re: Connecting govee home

Azarco — Tue, 23 Aug 2022 19:52:16 GMT

Hey there,

Thanks for the help, davidking!

robnin Addition to what davidking's questions are, does your LED strips work on the native app? Are you getting any message when linking your Govee account to the Google Home app? Try uninstalling and reinstalling your Google Home app and make sure your devices are connected to the same network.

Best,

Alex

Re: Connecting govee home

Azarco — Sat, 27 Aug 2022 21:11:41 GMT

Hey robnin,

How's it going with your Google Home and Govee LED strips? Did reinstalling your Google Home app work?

Thanks,

Alex

Re: Connecting govee home

Azarco — Sun, 28 Aug 2022 21:35:09 GMT

Hi robnin,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex