topic Re: Unenrolling for Rush Hour in Apps / Account

Unenrolling for Rush Hour

smmarz — Tue, 16 Aug 2022 22:02:07 GMT

I've contacted my energy provider to unenroll and received a confirmation a few weeks ago. YET, my thermostat was still being controlled. Contacted Nest. After collecting all of my information, verifying that it was me, AND giving over control of my Nest to the agent, the call disconnected. I called back, spoke with someone briefly, was placed on hold, AND YET AGAIN, call disconnected. This time I was actually called back but I'm on hold for over 10 minutes AND still not unenrolled. Am I dense? Why is this taking so much time? And why can't the staff figure out how to simply unenroll me.

Re: Unenrolling for Rush Hour

smmarz — Wed, 17 Aug 2022 03:45:28 GMT

After an additional 15 minutes on hold, I was finally able to speak to someone who knew what to do. If you're experiencing the same issue, just immediately ask to speak with someone in "Community Partnerships". Only they can get you unenrolled - and in less than a minute. Others will attempt and only waste your time.

Re: Unenrolling for Rush Hour

janthadeus — Wed, 17 Aug 2022 03:56:46 GMT

Hi smmarz,

Thanks for visiting the Community. My apologies for the late response here. Sounds good — let me know if you still need help.

Thanks,

Re: Unenrolling for Rush Hour

janthadeus — Sun, 21 Aug 2022 03:33:52 GMT

Hi smmarz,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

Re: Unenrolling for Rush Hour

janthadeus — Mon, 22 Aug 2022 03:39:49 GMT

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Cheers,