topic Re: Hopper 3 not connecting to Google Home in Apps / Account

Hopper 3 not connecting to Google Home

Plutsey12 — Mon, 15 Aug 2022 20:56:39 GMT

My Google Home won't connect to my dish hopper 3, it is showing as an option to pair but it just keeps saying can't connect hopper 3 is offline. But the hooper 3 is NOT offline. It is connected because I just paired it with my dish anywhere. I've unplugged and plugged, reset tried everything I can think of.. HELP I want to watch my video

Re: Hopper 3 not connecting to Google Home

Plutsey12 — Mon, 15 Aug 2022 20:58:52 GMT

Sorry my last sentence was I want to watch videos from my phone on my TV

Re: Hopper 3 not connecting to Google Home

Azarco — Sun, 21 Aug 2022 17:33:23 GMT

Hey Plutsey12,

That certainly hasn't been easy for you — let me help you out.

Try these steps:

Open the Google Home app.
At the top right, tap Account (the icon with the first letter of the customer's name or their profile picture)..
Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Tap Assistant Settings > Home Control.
Tap the search box, then type Dish. Select the result and follow the on-screen instructions.
1. At this point the customer needs to follow the steps from their Dish set-top box.
  1. On the remote control, press Settings.
  2. Find Google Assistant.
  3. Select Get Code.
2. Ask the customer to go back to their mobile device.
Enter the code that's presented on the screen and select Activate.
On the next page, the receivers are shown to the customer. Add the receivers to their respective rooms in the app. This step allows the customers to specify where they want commands to be sent.

Note: If you find more than one Dish set-top box on your account, use the receiver ID to determine which receiver goes in which room.

Let us know how it goes.

Best,

Alex

Re: Hopper 3 not connecting to Google Home

Azarco — Wed, 24 Aug 2022 18:12:05 GMT

Hey Plutsey12,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

Re: Hopper 3 not connecting to Google Home

Azarco — Thu, 25 Aug 2022 18:56:12 GMT

Hey Plutsey12,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Cheers,

Alex

Re: Hopper 3 not connecting to Google Home

Plutsey12 — Thu, 25 Aug 2022 19:24:53 GMT

Sorry, no this didn't work. It kinda worked for just the remote, but not to mirror my phone to tv

Re: Hopper 3 not connecting to Google Home

Plutsey12 — Thu, 25 Aug 2022 19:25:25 GMT

Sorry no it didn't work

Re: Hopper 3 not connecting to Google Home

Azarco — Sat, 27 Aug 2022 19:55:53 GMT

Hey Plutsey12,

If you're trying to mirror your phone to your TV, you need to have a Chromecast device or TV with built-in Chromecast. Check this guide for more information.

Best,

Alex

Re: Hopper 3 not connecting to Google Home

Azarco — Tue, 30 Aug 2022 20:28:20 GMT

Hey Plutsey12,

How's it going with your devices? Hope the guide above helps answer your questions.

Let us know if you have other questions or concerns.

Thanks,

Alex

Re: Hopper 3 not connecting to Google Home

Plutsey12 — Wed, 31 Aug 2022 01:56:27 GMT

I went and got an HDMI cable to hook from my phone to the TV that worked. I can't use the remote to ff or reverse but atleast I got it to mirror.. thanks for everyone's help though.. its the only thing that worked..

Re: Hopper 3 not connecting to Google Home

Azarco — Wed, 31 Aug 2022 19:09:34 GMT

Hi Plutsey12,

We appreciate your efforts and thanks for updating the Community of your resolution — it's a big help! Let us know if you have other questions or concerns.

Kind regards,

Alex

Re: Hopper 3 not connecting to Google Home

Azarco — Sat, 03 Sep 2022 19:13:05 GMT

Hey Plutsey12,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex