topic Re: All google home device "offline" despite functioning network in Apps / Account

All google home device "offline" despite functioning network

ibarbash — Sun, 21 Aug 2022 19:20:39 GMT

I have google home app (2.56.1.11) and google nest wifi network working for a year now.

I recently added google chromecast TV to Home app and since then (related or unrelated) - all devices in my Home app show up as offline (see images).

Importantly - the connection to internet via all google wifi points works OK !! Its just that there is no access to the various devices in home app via the app.

I have tried to shut down my router and main nest wifi point but with no resolution.

This problem is both on my ios and android devices.

Anyone can help with that issue?

Thank you!

Re: All google home device "offline" despite functioning network

Ashepherdson — Sun, 21 Aug 2022 21:46:27 GMT

Really strange behaviour indeed. Can you try signing out of your account in the Google home app, clear the cache for the app and force close it. Check for any updates, then open the app and sign back in and see if that clears the issue?

Re: All google home device "offline" despite functioning network

ibarbash — Sun, 21 Aug 2022 22:01:23 GMT

Thank you for the prompt response

these steps you suggested did not solve the issue

however I just realized that when I use a non-google Wi-Fi network - the home app functions better

Re: All google home device "offline" despite functioning network

Azarco — Wed, 24 Aug 2022 22:21:32 GMT

Hey there,

Ashepherdson, thanks for the assistance.

ibarbash, could you confirm if IPv6 is enabled on your device. If so, ask the customer to disable it or toggle the switch to off. Also, try rebooting your phone.

Let us know how it goes.

Best,

Alex

Re: All google home device "offline" despite functioning network

ibarbash — Thu, 25 Aug 2022 08:16:37 GMT

Hello

I have tried to diable it - did not work

Thank you

Re: All google home device "offline" despite functioning network

Muddi — Thu, 25 Aug 2022 15:56:30 GMT

Hey ibarbash,

Chiming in - to confirm, have you tried reaching out with Google WiFi support so they can also check some settings on your router? Also, please make sure that mobile data is off on your phone.

Cheers,

Muddi

Re: All google home device "offline" despite functioning network

Muddi — Mon, 29 Aug 2022 13:21:12 GMT

Hi ibarbash,

How was your device? Let us know if you still need help and we're glad to assist you further.

Cheers,

Muddi

Re: All google home device "offline" despite functioning network

ibarbash — Mon, 29 Aug 2022 13:54:55 GMT

Unfortunetnetly not

I will try to approach googlewifi support

Re: All google home device "offline" despite functioning network

Princesss — Tue, 30 Aug 2022 05:36:42 GMT

Hi ibarbash,

Thanks for responding. for better assistance, you can click this link. I'll keep this thread open for 3 more days and will wait for your update.

Best,

Princess

Re: All google home device "offline" despite functioning network

Princesss — Fri, 02 Sep 2022 05:43:27 GMT

Hi ibarbash,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: All google home device "offline" despite functioning network

Princesss — Mon, 05 Sep 2022 22:35:22 GMT

Hi ibarbash,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess